Radwell International is seeking an Intraday & Customer Experience Coordinator in Blackburn to help optimise real-time customer interactions across voice and email channels. You will work with Sales Team Managers to maintain service levels and implement key systems such as Salesforce Service Cloud and Genesys Cloud.
You will analyse performance data, contribute to quality evaluations, and identify opportunities for process improvements while supporting a fast-paced Inside Sales operation across
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Hybrid Intraday CX & Operations Coordinator employer: Radwell-International
Radwell International is an excellent employer, offering a dynamic work environment in Newcastle-under-Lyme where teamwork and collaboration are at the forefront. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to a fast-paced and efficient warehouse operation. With a strong emphasis on health and safety, Radwell fosters a supportive culture that values each team member's contributions.
