At a Glance
- Tasks: Provide top-notch customer service and solve problems in a fast-paced environment.
- Company: Join Radwell, a leader in industrial electronics and automation solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and 25 days annual leave.
- Other info: Be part of a diverse team with great career growth opportunities.
- Why this job: Make a real impact on customer satisfaction while developing your skills.
- Qualifications: GCSEs in English and previous customer service experience required.
The predicted salary is between 23400 - 28600 £ per year.
Category
Customer Service, Credit & Collections, Admin
Job Location
Newcastle Under Lyme, STS, GB
Position Type
Full-Time/Regular
Customer Satisfaction Coordinator
Newcastle-under-Lyme, UK
Are you looking to advance your career within Customer Relations? If so, we are currently recruiting for a Customer Satisfaction Coordinator to make an impact in our growing Customer Relations team!
The Opportunity
Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As our Customer Satisfaction Coordinator, you can expect:
Benefits
- A salary of £27,500.00
- A hybrid working policy (after successful completion of probationary period and initial training)
- 25 days of annual leave, plus bank holidays
- Private Health/Medical Insurance and Health Cash Plan
- Life Assurance
- Access to our benefits portal with a wide range of offerings from high street to local discounts
- A company passionate about wellbeing: 24/7 free EAP helpline and access to trained Mental Health First Aiders.
- Free tea and coffee
- Free on-site parking
- Celebration of National Engagement Days such as Employee Appreciation Day, a company passionate about supporting charitable and community work.
As Customer Satisfaction Coordinator, you will gain invaluable insight and experience within a hard-working Customer Relations team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business. If you’re looking for a fast-paced customer-focussed role where you can build valuable skills, grow your expertise, and contribute to a supportive team, this could be the opportunity you’ve been waiting for.
The Role
As Customer Satisfaction Coordinator, You Will Participate In All Aspects Of Customer Service And Problem Solving. Working In a Fast-paced And Multi-faceted Manner, You Provide Excellent Customer Service To Get Them Back Up And Running As Quickly As Possible. In Addition, You Will
- Expedite Orders – Track and update customers on open orders.
- Record Changes – Log delays, discrepancies, and cancellations.
- Respond Quickly – Handle enquiries via phone and email in line with internal SLAs.
- Process Returns – Manage credits, repairs, and warranty cases.
- Coordinate Across Teams – Work with various internal department across our global sites.
- Manage Warranties – Arrange evaluations, repairs, and replacements.
- Follow Up on Returns – Monitor, document, and close out returns.
- Ensure Satisfaction – Resolve issues and escalation when needed.
- Stay Organised – Maintain organised inboxes and archive communications.
- Improve Processes – Use customer feedback to suggest and support improvements.
About You
Being a proactive problem-solver, and with a strong attention to detail, you will bring your previous office-based customer service or order management experience to the position, meaning the in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:
- 5 GCSEs A*-C, or grade 5 or above (must include English) or equivalent qualifications.
- Office-based customer service or order management experience.
- Strong attention to detail and accuracy when recording and updating information.
- Excellent written and verbal communication skills, with the ability to respond professionally across phone and email.
- Ability to work collaboratively with other departments to ensure customer satisfaction.
- Proven ability to manage multiple tasks, prioritise effectively, and meet tight deadlines.
- Strong follow-up skills and persistence in resolving issues to completion.
- Strong computer proficiency with the ability to quickly learn new systems and tools. Experience with a CRM is a plus but not essential.
Also, if you speak any languages other than English at a fluent level, that would be advantageous to your application; Radwell operates internationally, so any other languages you can speak will always be helpful in this role.
About Radwell
As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.
Join Our Diverse Team
Radwell International is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide.
Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!
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Customer Satisfaction Coordinator employer: Radwell-International
Radwell International is an excellent employer, offering a dynamic work environment in Newcastle Under-Lyme where your contributions directly impact our growth and success. We prioritise employee development through ongoing training and support, fostering a culture of collaboration and innovation. Join us to be part of a team that values accuracy and quality while providing meaningful opportunities for career advancement in the thriving field of industrial electronics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Satisfaction Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Radwell-International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Radwell-International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Satisfaction Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Radwell-International:Your cover letter is your chance to shine! Tell us why you want to work at Radwell-International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Radwell-International!
How to prepare for a job interview at Radwell-International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
