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For Companies At a Glance
- Tasks: Lead and develop customer service teams while driving performance and ensuring excellent service delivery.
- Company: Join Radwell, a global leader in industrial electronics and automation solutions.
- Benefits: Enjoy a competitive salary, hybrid working, health insurance, and 25 days annual leave.
- Why this job: Make a real impact by fostering a positive team culture and improving customer experiences.
- Qualifications: 5+ GCSEs, managerial experience, strong communication, and problem-solving skills required.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
The predicted salary is between 30000 - 33000 £ per year.
Are you looking to advance your career within Customer Relations? If so, we are currently recruiting for a UK Customer Service Supervisor to make an impact on our growing team!
The Opportunity
- A starting salary of £30,000-33,000.00 per annum dependent on experience
- A hybrid and flexible working policy (after initial training)
- Fully funded professional memberships
- Annual leave of 25 days + bank holidays
- Private Health/Medical Insurance
- Life Insurance/Death in Service Insurance
- Access to our benefits portal with a wide range of offerings from high street to local discounts!
- A company passionate about wellbeing: 24/7 free health & wellbeing support through Medicash app and helpline, free counselling sessions and access to trained Mental Health First Aiders.
- Free tea and coffee
- Free on‑site parking
- Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.
The Role
- Lead, coach and develop UK Customer Service teams, setting clear objectives and driving performance against KPIs and SLAs.
- Demonstrates a strong willingness to learn and quickly absorbs new information and skills.
- Manage team capacity, workloads and customer contact queues to ensure consistent service delivery.
- Oversee onboarding, training and ongoing development of team members.
- Handle escalations and support resolution of complex customer issues.
- Foster a positive, accountable and customer‑focused team culture.
- Ensure professional, timely management of customer enquiries, orders, returns and post‑sales support.
- Conduct regular quality reviews and provide feedback to drive continuous improvement.
- Collaborate cross‑functionally to resolve issues, address root causes and improve processes.
- Monitor performance trends and contact drivers to identify efficiencies and service enhancements.
- Support development and alignment of processes and SOPs across UK and EU Service teams.
About You
- 5+ GCSEs (A–C) or equivalent qualification.
- Previous managerial and/or supervisory experience.
- Strong written and verbal communication skills with the ability to build effective working relationships across departments.
- Confident IT user, including Microsoft Office, email, internet and CRM systems.
- Excellent organisational skills with the ability to prioritise, multitask and meet deadlines.
- Strong analytical and problem‑solving skills, with experience improving processes and implementing practical solutions.
- Proven ability to motivate, manage and develop others.
- High attention to detail and accuracy.
- Technical product knowledge (Desirable)
- Experience within the electronics industry (Desirable)
- Experience achieving high levels of output and customer satisfaction (Desirable)
- Experience managing or supporting multi‑site operations (Desirable)
- Demonstrated process improvement experience (Desirable)
Also, if you speak any languages other than English at a fluent level, that would be advantageous to your application; Radwell operates internationally, so any other languages you can speak will always be helpful in this role.
About Radwell
As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35 + million parts globally, and decades of cooperation with well‑known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.
How to Apply
The closing date for this role is 11 March 2026, at 12:00. Please note that any applications received after this deadline will not be considered. Should we receive a high volume of suitable applications, we reserve the right to bring the closing date for the role forward. If the role is of interest, we would advise applying for the role immediately. We wish you the best of luck in your application for the role of UK Customer Service Supervisor.
Join Our Diverse Team
Radwell International is an equal opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide. Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!
UK Customer Service Supervisor in Blackburn employer: Radwell International
Contact Detail:
Radwell International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Service Supervisor in Blackburn
✨Tip Number 1
Get to know the company inside out! Research Radwell's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on how you can demonstrate your leadership and problem-solving abilities, as these are key for the Customer Service Supervisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace UK Customer Service Supervisor in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UK Customer Service Supervisor role. Highlight your relevant experience and skills that match the job description, especially your managerial experience and customer service expertise.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Highlight Your Problem-Solving Abilities: In your application, mention specific examples where you've successfully resolved complex customer issues or improved processes. This will demonstrate your analytical skills and ability to drive performance against KPIs.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Radwell!
How to prepare for a job interview at Radwell International
✨Know Your Stuff
Before the interview, make sure you understand the role of a UK Customer Service Supervisor inside out. Familiarise yourself with key responsibilities like managing team performance and handling escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully motivated others or improved team performance. This will highlight your managerial skills and your fit for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle complex customer issues or manage team workloads. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.