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- Tasks: Coordinate customer satisfaction by managing orders, repairs, and enquiries.
- Company: Join Radwell, a global leader in industrial electronics and automation.
- Benefits: Enjoy a competitive salary, hybrid work, and extensive health support.
- Why this job: Make a real impact in customer relations while growing your career.
- Qualifications: 5 GCSEs including English and customer service experience preferred.
- Other info: Be part of a diverse team that values inclusion and wellbeing.
The predicted salary is between 22000 - 29000 £ per year.
Are you looking to advance your career within Customer Relations? If so, we are currently recruiting for a Customer Satisfaction Coordinator to make an impact in our growing Customer Relations team.
Location: Blackburn, LAN, GB
Position Type: Full-Time/Regular
Benefits
- A starting salary of £26,436.80
- A hybrid and flexible working policy (after initial training)
- Fully funded professional memberships
- Annual leave of 25 days + bank holidays
- Private Health/Medical Insurance
- Life Insurance/Death in Service Insurance
- Access to our benefits portal with a wide range of offerings from high street to local discounts!
- A company passionate about wellbeing: 24/7 free health & wellbeing support through Medicash app and helpline, free counselling sessions and access to trained Mental Health First Aiders.
- Free tea and coffee
- Free on-site parking
- Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.
Responsibilities
- Expedite orders and repairs – track and update customers on open orders and repairs.
- Record changes – log delays, discrepancies, and cancellations.
- Respond proactively – handle enquiries via phone and email, chase for purchase orders in line with internal SLAs.
- Process returns – manage credits, repairs, and warranty cases.
- Coordinate across teams – work with various internal departments across our global sites.
- Manage warranties – arrange evaluations, repairs, and replacements.
- Follow up on returns – monitor, document, and close out returns.
- Ensure satisfaction – resolve issues and elevate when necessary.
- Stay organised – maintain organised inboxes and archive communications.
- Improve processes – use customer feedback to suggest and support improvements.
Qualifications
- 5 GCSEs A*-C, or grade 5 or above (must include English) or equivalent qualifications.
- Office‑based customer service or order management experience.
- Strong attention to detail and accuracy when recording and updating information.
- Excellent written and verbal communication skills, with the ability to respond professionally across phone and email.
- Ability to work collaboratively with other departments to ensure customer satisfaction.
- Proven ability to manage multiple tasks, prioritise effectively, and meet tight deadlines.
- Strong follow‑up skills and persistence in resolving issues to completion.
- Strong computer proficiency with the ability to quickly learn new systems and tools.
- Experience with a CRM is a plus but not essential.
- If you speak any languages other than English at a fluent level, that would be advantageous to your application.
About Radwell
As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well‑known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.
How to Apply
The closing date for this role is 27/03/2026, at 16:00. Please note that any applications received after this deadline will not be considered. Should we receive a high volume of suitable applications, we reserve the right to bring the closing date for the role forward. If the role is of interest, we would advise applying for the role immediately.
Other organisations may call this role Customer Service Representative, Customer Service Advisor, Customer Support Coordinator, Customer Care Coordinator.
Join Our Diverse Team
Radwell International is an equal‑opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide. Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!
Customer Satisfaction Coordinator in Blackburn employer: Radwell International
Contact Detail:
Radwell International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Coordinator in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Just keep it short and sweet – no need to overdo it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Satisfaction Coordinator in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Satisfaction Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can make an impact in our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent written and verbal skills in your application. Use clear and professional language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer issues in the past. We’re looking for someone who can proactively handle enquiries and improve processes, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Radwell. Don’t wait too long – the closing date is coming up!
How to prepare for a job interview at Radwell International
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Satisfaction Coordinator. Familiarise yourself with the key tasks like managing orders, processing returns, and ensuring customer satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to showcase your written and verbal skills. Practice answering common interview questions clearly and concisely. You might even want to prepare a few examples of how you've effectively resolved customer issues in the past.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities, so come ready to discuss how you manage multiple tasks and prioritise effectively. Share specific examples from your previous experience where you successfully juggled various responsibilities while maintaining attention to detail.
✨Be Ready to Discuss Process Improvements
One of the key responsibilities is to suggest improvements based on customer feedback. Think about times when you've identified areas for improvement in your previous roles. Be prepared to share these insights during the interview to demonstrate your proactive approach to enhancing customer satisfaction.