Quality Assurance Coordinator

About Radnor Hills

Radnor Hills is an award-winning leading soft drinks producer based in beautiful countryside at Heartsease in Knighton, Powys. Established in 1990 by founder William Watkins, independent and family-owned, Radnor Hills produces over 400 million still, sparkling and flavoured water drinks every year. Our brands include a full range of Radnor Hills spring water, Heartsease Farm, Radnor Splash, and our market-leading range of school-approved children’s drinks, Radnor Fizz. Radnor’s diverse drinks portfolio is all made using exceptionally pure Welsh spring water sourced from our family farm’s land, just minutes from the production line for maximum freshness. Environmental sustainability is a bedrock of our company. We have been a zero-to-landfill site since 2018 and have an on-site state-of-the-art recycling facility and an expert in-house team to facilitate this. Our environmental management system and site have been certified to ISO 14001 standards. All of Radnor’s products are fully recyclable - our plastic bottles and shrink wraps are 100% recyclable and are also made up of 30% recycled material, our cartons are straw free, and our aluminium cans are infinitely recyclable and sourced only 65 miles from our farm in the heart of the Welsh countryside. In 2023, we opened new expanded production facilities, a quality assurance laboratory and a state-of-the-art office complex and invested £1.8 million in a new solar farm to help power our operations, which now delivers 25% of our electricity. Radnor is a multi-format facility manufacturing glass, PET, cans and Tetra Pak all from one site. Our customers include all the major multiples as well as schools and independent retailers.

The Role

We are looking for a Quality Assurance Coordinator to join our team and contribute to the future success of the business. You will support the QA Manager and after full training, be able to provide cover.

A quality background of working in a FMCG food and drinks industry is a must and you will also be a qualified internal auditor with proven experience.

Duties will include:

• Investigating and responding to customer complaints within defined time parameters.
• Maintaining accurate and up to date records in line with quality standards. This includes reviewing inspection results, maintaining trackers and updating the required systems and databases.
• Assisting in the development and maintenance of Standard Operating Procedures (SOPs) related to quality control and food safety.
• Monitoring compliance with all relevant food safety and quality standards (e.g., HACCP, GMP, ISO, BRC regulations).
• Supporting with training of production and operational staff on quality standards, food safety practices and new procedures.
• Involvement in root cause analysis; contributing to the investigation of quality incidents and non-conformities.
• Contributing to implementation of corrective and preventative actions.
• Supporting continuous improvement initiatives by contributing ideas, participating in projects and assisting with the implementation of process enhancements or efficiency improvements.

Candidate requirements:

• 3 years’ experience within a Quality Assurance role.
• Relevant Internal Auditor qualification and previous experience.
• Level 2/3 HACCP and working involvement within a HACCP team.
• Level 3 Food Safety.
• Working knowledge of BRCGS is essential.
• Excellent communication skills both written and verbal.
• Strong administrative skills.
• Good interpersonal skills and ability to build strong working relationships across departments.
• Analytical skills with a keen eye for detail.
• Excellent IT skills including Microsoft Office.

Hours and Location:

This role is based on site at our main offices in Knighton, Powys and you will be required to work 40-hours per week, Monday to Friday. We offer a competitive salary dependent upon experience.