Associate Client Manager

This position will partner with a Client Manager to focus on achieving goals by selling World Wide Technology's suite of services including Consulting, Infrastructure, Applications, and Lab.

Responsibilities:

• Works closely with Client Manager as mentor in a specific account or area.
• Acts in a consultative fashion and receives consistent positive feedback from internal and external engagements.
• Assists in managing complex customer relationships, leveraging HPT (High Performance Team) to achieve sales goals.
• Developing relationships with Partner/OEM (Original Equipment Manufacturer) Technical Specialists and Business Units.
• Demonstrating competence in identifying and engaging appropriate partners as part of customer engagement and technical solution design.
• Leverages senior team members to increase knowledge of best practice and success stories.

Education:

Bachelor’s Degree preferred. A combination of education, training and experience may be considered in lieu of a degree.

Work Experience:

A minimum of 1-year progressive experience in a related field required.

Knowledge, Skills, and Abilities:

• Relationship Management: Builds relationships with key individuals within the team, department, and organization.
• Account Development (Supporting): Builds relationships with customer account team, including key buyers/decision makers. Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer account. Understands and reports a customer’s business issues through appropriate organization channels.
• Account Planning (Developing): Completes and manages dynamic local/regional account plans based on an understanding of customer need and industry trends and prioritizes time based on the account’s value for the organization or likelihood of success.
• Negotiation and Influence (Supporting): Exchanges information in straightforward situations to gain other’s support. Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties. Assists in conducting straightforward cost, benefit and risk analyses of possible solutions and the implications of not reaching an agreement.
• Market and Product Communication (Developing): Demonstrates a comprehensive understanding of product components, design, features and benefits when communicating product features and brand’s benefits.
• Value Analysis (Supporting): Delivers requested detailed information about the uses and values of the company’s products/offerings.
• Building a Business Case (Supporting): Articulates the presenting business issue impacting own team and helps develop the rationale for addressing it (e.g., impact on customer satisfaction scores or team revenues). Assists in the identification and analysis (e.g., cost/benefit, risk) of potential solutions to address the business need. Helps determine the recommended solution, documenting the business case for change and sharing with team leadership.

WWT is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. Applicants to and employees of most private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination.