Customer Service - FTC 6 months in Saffron Walden

Support our customers and internal colleagues. This role involves working as part of a small, friendly Customer Service team to deliver high-quality support to customers and internal colleagues. You will handle enquiries, process orders, coordinate shipments, and maintain accurate records while supporting sales teams and ensuring smooth day-to-day operations. This role is full time, on a temporary basis with an initial contract term of 6 months. There is potential for the role to become permanent depending on performance and business needs.

Our company Radleys was founded in 1966 by Bill Radley as a scientific glassblowing business. Nearly 60 years on, we remain a proud British manufacturer, still focused on what we do best, high quality scientific equipment for chemistry. We design and build precision laboratory systems in house, bringing together chemists, glassblowers and engineers with decades of practical experience. Our equipment is trusted by leading pharmaceutical, biopharma, chemical and academic organisations worldwide, a reputation earned through consistent quality, technical depth and long term thinking. We intend to build on that foundation. To do so, we need capable, detail focused people who take pride in their work and want to contribute to a business that values quality, expertise and continuous improvement.

The Role: You will be responsible for managing customer enquiries across multiple channels, including telephone, email, and live chat, ensuring each interaction is handled professionally and efficiently. The role also involves processing purchase orders, preparing quotations, and keeping customer records up to date using systems such as Salesforce, while maintaining clear and timely communication with customers regarding deliveries and any potential delays. In addition, you will work closely with Technical Sales Specialists, Territory Managers, and the Supply Chain team to support order fulfilment and resolve any issues, such as back orders or shipment arrangements. The position also includes contributing to customer feedback reporting, assisting with internal meetings and events, and carrying out a range of administrative tasks to help ensure the smooth running of the team.

Experience And Capabilities: The ideal candidate will bring previous customer service experience and be confident using Microsoft Office applications, particularly Word, Excel, and Outlook. Experience with order processing systems such as Pegasus Opera, Oracle NetSuite, or SAP, along with familiarity with CRM or database platforms like Salesforce, Access, ACT, or Maximiser, will be highly beneficial in supporting day-to-day responsibilities. They will demonstrate strong written and verbal communication skills, with the ability to build positive relationships with both customers and colleagues. A proactive, 'can do' attitude, combined with excellent organisation, attention to detail, and the ability to manage a varied workload, is essential.

The type of person who will succeed here: The successful candidate will also be reliable and diligent, capable of working both independently and as part of a team, with a practical approach to problem-solving and a willingness to suggest improvements to processes and systems.