To work as part of a small, friendly Customer Service team, delivering a high standard of support to customers and internal colleagues.
- Respond to customer enquiries via telephone, email and live chat
- Process and acknowledge purchase orders using Salesforce and Oracle NetSuite
- Prepare customer quotations using Salesforce and Microsoft Word
- Support UK Technical Sales Specialists and International Territory Managers
- Liaise with customers and distributors to arrange shipments
- Monitor and review back orders daily, working with the Supply Chain team
- Maintain accurate records and update customer data in Salesforce
- Provide customers with delivery updates and communicate any delays
- Record customer feedback and contribute to weekly reporting
Our company
Radleys was founded in 1966 by Bill Radley as a scientific glassblowing business.
Nearly 60 years on, we remain a proud British manufacturer, still focused on what we do best,high quality scientific equipment for chemistry.
We design and build precision laboratory systems in house, bringing together chemists, glassblowers and engineers with decades of practical experience. Our equipment is trusted by leading pharmaceutical, biopharma, chemical and academic organisations worldwide, a reputation earned through consistent quality, technical depth and long term thinking.
We intend to build on that foundation. To do so, we need capable, detail focused people who take pride in their work and want to contribute to a business that values quality, expertise and continuous improvement.
The Role
This role has an element of business support, which includes:
- Provide practical support around the office when needed, including welcoming visitors and preparing refreshments for
external meetings. - Help organise and support internal meetings and events, including arranging catering, setting up rooms and clearing
away afterwards. - Provide administrative support to other departments when needed.
Experience and capabilities
The ideal candidate will have the following skills and experience:
- Previous customer service experience (essential)
- Confident using Microsoft Office, particularly Word, Excel and Outlook
- Experience with order processing systems (e.g. Pegasus Opera, Oracle NetSuite, SAP)
- Experience using CRM or database systems (e.g. Salesforce, Access, ACT, Maximiser)
And have the following qualities:
- Strong communication skills, both written and verbal, with the ability to build positive working relationships with customers
and colleagues - A positive, proactive approach with a ‘can do’ attitude
- Good organisation and attention to detail, with a high level of accuracy
- The ability to prioritise and manage a varied workload
- A willingness to suggest improvements to processes and systems
- A reliable and diligent approach, seeing tasks through to completion
- The ability to work both independently and as part of a team
- A practical approach to problem-solving
The type of person who will succeed here
The successful candidate will also be reliable and diligent, capable of working both independently and as part of a team, with a practical approach to problem-solving and a willingness to suggest improvements to processes and systems.
#J-18808-Ljbffr
Customer Service in Saffron Walden employer: Radleys
Radleys is an exceptional employer that fosters a collaborative and innovative work culture in the picturesque setting of Saffron Walden. With a strong emphasis on employee growth, you will have access to professional development opportunities and the chance to lead a dynamic marketing team, making a meaningful impact on the company's success. Join us to be part of a forward-thinking organisation that values strategic insight and operational excellence.
