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- Tasks: Support the Wholesale team with order processing and partner communication.
- Company: Radley is a luxury British handbag brand known for quality craftsmanship and iconic design.
- Benefits: Enjoy enhanced leave, healthcare plans, product discounts, and a supportive work culture.
- Why this job: Join a passionate team, be a brand ambassador, and contribute to a socially responsible company.
- Qualifications: Strong organisational skills, customer service experience, and proficiency in Microsoft 365 required.
- Other info: Radley promotes diversity and inclusivity, offering flexible working options.
The predicted salary is between 28800 - 43200 £ per year.
Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value. Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.
We are seeking a passionate, highly organised and detail-oriented US Partnership Administrator to support our Wholesale team at our London HQ. As Partnership Administrator, you will play a key role in maintaining operational excellence, ensuring timely order processing, and effective communication. We pride ourselves on our ability to work as a team, upholding our company values and as such expect seamless collaboration. This role is critical in ensuring smooth day-to-day operations, supporting our wholesale partners, and demonstrating excellent service standards that define our brand. You will be a brand ambassador at all times.
Key Responsibilities- G2M Management - samples management, showroom management, G2M Materials (DOP creation) Calendar and Appt support
- Order Processing - Accurately processing customer orders, ensuring all details are correct and ongoing maintenance of any amendments, keeping relevant stakeholders informed
- Support Partnership and Account Managers with Partner queries - imagery, samples, shipping updates, general admin
- Assist with all and any administrative tasks as required including but not limited to pulling data from systems
- Manage Product set up process with Partners, ensuring accurate and timely execution - covering imagery, pricing, product codes
- D2C Daily Order Management - liaising between logistics and Partner for timely deliveries
- Product enrichment and seasonal launch checks with Digital Partners
- Working cross-functionally to deliver on key performance indicators
- Strong organisational skills
- Customer Service
- Attention to Detail
- Able to build strong relationships
- Adapt Fast and work with pace – open to change
- Strong communication skills; written and verbal
- Engage with systems efficiently and effectively
- Communication: the ability to convey information clearly to internal and external stakeholders.
- Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).
- Enhanced annual leave (incl. holiday buy)
- Sickness Pay
- Life Assurance Cover
- Virtual GP
- Healthcare Cash Plan of up to c.£900 per year
- Employee Assistant Programme
- Wellbeing App (Thrive)
- Company Bonus
- Product Discount (up to 60%)
- Time in Service Rewards
- Sample Sales
- Special Occasion Gifts
- Cycle to Work Scheme
- Electric Vehicle Scheme
- Season Ticket Loan
- Bonus Scheme
At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores. We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley.
We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.
US Partnership Administrator employer: Radley
Contact Detail:
Radley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land US Partnership Administrator
✨Tip Number 1
Familiarise yourself with Radley's brand values and product range. Understanding their luxurious British handbags and accessories will help you communicate effectively during the interview and demonstrate your passion for the brand.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will show that you can handle the operational excellence required for the Partnership Administrator position.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves liaising with various stakeholders, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've successfully navigated change or challenges in a fast-paced environment. This will align with the company's emphasis on engaging with systems efficiently and effectively.
We think you need these skills to ace US Partnership Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the US Partnership Administrator role. Highlight your organisational skills and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your attention to detail, communication skills, and any relevant experience with Microsoft 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and the role. Mention how your values align with Radley's commitment to quality and inclusivity, and provide examples of how you've successfully managed partnerships or administrative tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application reflects your professionalism.
How to prepare for a job interview at Radley
✨Show Your Organisational Skills
As a US Partnership Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously, and highlight any tools or methods you use to stay organised.
✨Demonstrate Customer Service Excellence
This role requires excellent customer service skills. Think of instances where you've gone above and beyond for a customer or resolved a challenging situation. Be ready to share these stories during your interview.
✨Communicate Clearly and Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer to demonstrate your engagement and communication skills.
✨Familiarise Yourself with Microsoft 365
Since the role requires proficiency in Microsoft 365, brush up on your skills with Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially in relation to order processing and data management.
