Regional Manager (United Kingdom)

Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value. Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

The Regional Manager will be responsible for directing and managing a group of retail stores within a designated region. This role involves overseeing day-to-day operations, ensuring that stores meet sales, KPIs and profitability and implementing company policies and procedures. You will be accountable for driving sales, delivering customer service, managing inventory, and coaching Store Managers and employees to achieve their full potential. This role requires strategic leadership, strong communication skills, and a deep understanding of retail operations to ensure the company's success in a competitive market. Our new Regional Manager will be responsible for our South division of stores.

Key Responsibilities

• Develop and deliver an effective retail strategy, in line with the business strategy, that ensures the retail sales and profit targets are achieved.
• Continually monitor the delivery of individual store sales, payroll and KPI targets taking appropriate actions with the store teams and business support functions as required.
• Develop a sales focused culture for the Retail stores that delights the customer through great product knowledge and excellent customer experience.
• Develop and coach Store Managers to own and drive their business, adopting an entrepreneurial mind set whilst delivering consistency on core/central brand programs.
• Effectively plan Regional visit cycles to maximise time in store with Store teams, it is expected that 70% of the Regional Managers time will be spent in the field and there is strong focus on the top five turnover stores.
• Build strong working relationships with key head office colleagues to enable cross functional working, to maximise the service stores receive from head office functions.
• Prepare weekly and monthly sales performance reviews to assess performance, EBITDA and profitability.
• Build strong working relationships with centre Retail and Marketing teams, meeting every quarter to review business performance and partnership opportunities.
• Ad-hoc duties: you will at times be required to carry out duties not listed above; whether that is to support another colleague, take on additional responsibilities or to get involved in project work.

Skills & Experience

• Naturally collaborative with the business’ support functions and flexible in handling change, multiple demands and shifting priorities to support the business’ requirements.
• An inspirational, motivational, high-energy leader who leads by example to maximise their team’s performance.
• An effective communicator, to all levels of the business, delivering accurate and consistent messages with credibility, whilst being valued for their listening skills.
• Experience with Power BI to understand performance.
• Communication: the ability to convey information clearly to internal and external stakeholders.
• Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).

At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores. We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley.

We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.