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- Tasks: Lead and inspire your team to deliver exceptional customer experiences and drive sales.
- Company: Radley, a luxury British handbag brand with over 25 years of craftsmanship.
- Benefits: Generous staff discounts, performance incentives, and professional development opportunities.
- Why this job: Join a creative team and make a real impact in a thriving retail environment.
- Qualifications: Strong leadership skills and experience in retail management.
- Other info: Inclusive culture focused on diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value. Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.
We are looking for an Assistant Manager who will motivate, inspire, train and develop their team to deliver EXCELLENCE in everything they do. You will lead your team to deliver exceptional customer experience and create a selling culture that makes the Radley customer return time and time again. You will be able to demonstrate an entrepreneurial spirit and be commercially astute, showing creativity and inspirational directive in managing your own business unit. As an Assistant Manager, you should regard your position as partnering your Store Manager, offering your manager the required support to enable the store to function smoothly and with great success.
Key Responsibilities- Delivering an exceptional customer experience and being an ambassador to your team and the brand
- Sales and KPI focused and delivering growth
- Commercial acumen through effective best sellers, floor walks and money mapping
- Achieving EBITDA target and accountable for the profitability of the store through managing costs
- Growing store traffic through local marketing and store events
- People Management: recruitment / training / development / coaching / supporting Store Manager
- Actively building relationships with key contacts across the business
- Supporting Store Manager in stock allocation and control including preventing stock loss
- Great coaching and leadership skills
- Ability to remain calm under pressure
- Adept in dealing with people issues
- The ability to impact and influence business decisions
- Experience with Power BI to analyse performance
- Communication: the ability to convey information clearly to internal and external stakeholders
- Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint)
- Performance-based incentives
- Generous staff discount on Radley products
- Opportunities for professional development & training
- Enhanced annual leave (incl. holiday buy)
- Sickness Pay
- Life Assurance Cover
- Virtual GP
- Healthcare Cash Plan of up to c.£900 per year
- Employee Assistant Programme
- Wellbeing App (Thrive)
- Company Bonus
- Time in Service Rewards
- Sample Sales
- Special Occasion Gifts
- Cycle to Work Scheme
- Electric Vehicle Scheme
- Season Ticket Loan
At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores. We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley.
We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.
Assistant Store Manager in Portsmouth employer: Radley
Contact Detail:
Radley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Portsmouth
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Radley's history, values, and products. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to customer service and team management. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Radley family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Store Manager in Portsmouth
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Radley shine through! Share why you admire our luxurious handbags and how you connect with our values. This will help us see that you're not just looking for a job, but you genuinely want to be part of our team.
Highlight Your Leadership Skills: As an Assistant Store Manager, we need someone who can inspire and motivate a team. Make sure to include examples of how you've successfully led teams in the past, whether it's through training, coaching, or creating a positive work environment.
Be Commercially Savvy: We’re looking for someone who understands the business side of things. In your application, mention any experience you have with sales targets, managing costs, or driving store traffic. Show us that you can think like an entrepreneur!
Keep It Clear and Concise: While we love a good story, make sure your application is easy to read and straight to the point. Use clear language and structure your thoughts well. This will help us get a quick sense of your skills and fit for the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Radley
✨Know Your Brand Inside Out
Before your interview, dive deep into Radley's history, values, and product range. Understanding their luxurious British handbags and the craftsmanship behind them will show your genuine interest and help you connect with the brand's ethos.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed a team in previous roles. Highlight specific instances where your coaching led to improved performance or customer satisfaction, as this aligns perfectly with what Radley is looking for in an Assistant Manager.
✨Demonstrate Commercial Acumen
Be ready to discuss how you've used data to drive sales and improve store performance. Familiarise yourself with concepts like KPI tracking and stock management, and think of ways you could apply these at Radley to achieve their EBITDA targets.
✨Emphasise Your Customer-Centric Approach
Radley values exceptional customer experience, so prepare to share stories that illustrate your commitment to customer service. Discuss how you've created a welcoming environment and built relationships with customers to encourage repeat business.
