Credit Controller in London

Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value. Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

We are looking for an experienced Credit Controller to join our team in a fast-paced retail environment. The role will focus on managing customer accounts, ensuring timely payments, and reducing outstanding debts, as well as completing all accounts receivable functions. The ideal candidate will have a strong eye for detail, excellent organisational skills, and the ability to meet deadlines while maintaining accuracy. This is a hybrid role requiring three days a week in our London Service Centre. Our Finance team typically works in the office from Monday to Wednesday, with occasional Thursdays required depending on business needs.

• Proactively manage and collect overdue accounts to reduce aged debt.
• Monitor customer accounts for payment trends, ensuring adherence to agreed credit terms.
• Build and maintain strong relationships with customers, addressing payment queries promptly and professionally.
• Review credit applications, assess creditworthiness, and set appropriate credit limits in line with company policies and credit insurance.
• Administer all requirements of the credit insurance policy.
• Accurately process and allocate incoming payments to customer accounts, including coding and posting deductions and commissions.
• Reconcile customer accounts and resolve discrepancies or disputes efficiently.
• Prepare monthly aged debtor reports and provide analysis to the Finance Manager.
• Work closely with the sales teams to resolve invoicing or delivery disputes.
• Maintain accurate and up-to-date records of all credit control and AR activities in the accounting system.
• Contribute to month-end close activities, including AR reconciliations and adjustments.
• Provide all relevant information for the annual audit and banking audits during the year.

• Maintain accurate and organised financial records, ensuring compliance with company policies and processes.
• Collaborate with internal teams to resolve finance-related queries.
• Contribute to process improvement initiatives within the finance department.
• Perform ad hoc tasks and projects as required by the Finance Operations Manager.

Proven experience in accounts receivable and credit control is essential. A proactive attitude and a sense of personal accountability are important. Delivering a great Customer Experience (internally and externally) must be second nature to you. Strong attention to detail and a high level of accuracy are required.

At Radley, we strive to create, promote and live an inclusive culture. We are committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another's differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores.

We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds.

We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package.