Account Manager

The people. The style. The energy. The character. It’s hard not to be inspired by the UK Capital. That’s where Radley London was born with a passion for artisan-made handbags, footwear and accessories. We put fashion in functional, with every piece made to last and put a spring in your step. Whether strutting through the streets of Soho, or on the school run. We know leather. It’s in our DNA. And we never stop striving to set a new standard for quality. Every Radley London design is made with expert care.

This role of Account Manager is focused on supporting the delivery of the overall Wholesale revenue & profit with responsibility primarily focused on the international & Travel retail channel. As part of the Partnership team the Account Manager will support the Partnership Manager with commercial management of the accounts completing tasks and delivering the business objectives.

• Accounts Operational Support:

• Deliver strategic account plans driving profitable growth.
• Creation and Analysis of Weekly Trading Reports.
• Scheduling with Stakeholders to align production with partner intake dates.
• Be able to identify potential problems and be solution based.
• Coordination of special product requests for Design and Buying.
• Producing and maintaining purchase order management spreadsheets, ensuring partner sales orders are accurately reflected on central system.
• Review ex-factory/intake dates and ensure any changes to partner delivery are communicated efficiently.
• Assisting with New Account Set-up Process.
• Completing product set-up and spec sheets as required for accounts.
• Management of sample requests.
• Oversee administration of allocations/direct collections & invoicing with Administrator.
• Preparation for Key Account Meetings & seasonal sell in.
• Presenting seasonal collections to customers in order to drive sales.
• Liaise with VM teams to deliver seasonal guidelines for international stores.

• Produce monthly best sellers power point/pdf for customers and internal reviews.
• Calendar management including support on booking and organising sales appointments.
• Support setup of showrooms as required for Key Account Meetings.
• Support the Partnership team at trade shows both UK/Europe when required.
• Organising delivery of POS materials upon request.

• Essential

• Proficiency in and knowledge of Microsoft Excel, Outlook Calendars, PowerPoint and Word.
• Ability to work in fast paced environment.
• Good interpersonal skills; approachable and able to manage expectations of both customer and internal managers.
• Driven and proactive individual with a passion for working within a high performing team environment.
• Solid administrative skills with excellent attention to detail and accuracy.

• Experience/understanding of the logistics process and administration of working with international suppliers and customers.
• Experience of apparel or accessories-based business.
• Comfortable working to production critical paths.

• Enhanced annual leave (incl. holiday buy)
• Sickness Pay
• Life Assurance Cover
• Virtual GP
• Healthcare Cash Plan of up to c.£900 per year
• Employee Assistant Programme
• Wellbeing App (Thrive)
• Company Bonus
• Product Discount (up to 60%)
• Time in Service Rewards
• Sample Sales
• Special Occasion Gifts
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Season Ticket Loan
• Bonus Scheme
• Summer Fridays

At Radley we are on a journey to create, promote and live an inclusive culture. Ever inspired by the women around us, changing their world in ways big and small – including their commitment to social equity. We are actively working to make impactful changes across our business to become diverse and celebrate one another’s differences, we encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores across Europe and the US. We know that diversity in a business only makes it stronger, so our People Team and Recruiting Managers are clear on how to conduct an inclusive recruitment campaign for their vacancies - our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options and promoting our flexible approach to working hours for all colleagues future and existing. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley London.

We are proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having some of the skills we’re looking for in this role then we’ll openly share our salary banding with you ahead of moving forward with any next stages. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups from undervaluing their ability.