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- Tasks: Lead technical support for customers using foreign exchange trading software.
- Company: Join a top fin-tech firm revolutionising the trading experience.
- Benefits: Enjoy flexible working options and a dynamic work environment.
- Why this job: Be at the forefront of tech in finance, making a real impact.
- Qualifications: Strong communication skills and experience in electronic trading and APIs required.
- Other info: Ideal for tech-savvy individuals passionate about customer engagement.
The predicted salary is between 36000 - 60000 £ per year.
A leading fin-tech firm are looking to hire a Client Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support for foreign exchange trading software. You’ll have responsibilities such as:
- Serve as the primary technical liaison for customers, providing support on trading software functionality and venue connectivity.
- Convert customer feedback and requests into detailed project requirements, product enhancement specifications, and release documentation.
- Clearly communicate project status updates and priorities to both internal teams and external stakeholders.
- Oversee software release processes, including drafting release notes, managing product configurations, conducting final smoke tests, and coordinating with customers.
Requirements needed: The ideal candidate will have excellent interpersonal and communication skills, and will additionally possess technical or business experience with:
- Electronic trading
- FIX protocol
- Forex markets
- CentOS / REHL
- Scripting/coding experience
- Extreme comfort with log investigation and configuration file management
- Issue ticketing systems
- APIs such as REST
- IDEs such as IntelliJ
- Java systems
Consumer Service and Engagement Manager— employer: Radley James
Contact Detail:
Radley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Service and Engagement Manager—
✨Tip Number 1
Familiarise yourself with the specific trading software and platforms used in the fintech industry. Understanding the nuances of foreign exchange trading and how different systems interact will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your technical skills, especially around the FIX protocol and APIs like REST. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare to showcase your problem-solving abilities by thinking of examples where you've successfully managed customer issues or technical challenges. This will highlight your interpersonal skills and your capacity to handle pressure.
✨Tip Number 4
Network with professionals in the fintech space, particularly those involved in electronic trading. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Consumer Service and Engagement Manager—
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Consumer Service and Engagement Manager. Familiarise yourself with foreign exchange trading software and the technical skills required, such as knowledge of FIX protocol and APIs.
Tailor Your CV: Highlight your relevant experience in electronic trading, customer support, and any technical skills that align with the job description. Use specific examples to demonstrate your expertise in areas like scripting, log investigation, and issue ticketing systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in forex markets and technical support makes you a great fit. Be sure to mention your communication skills and ability to liaise with both customers and internal teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for a role that involves managing project requirements and communicating with stakeholders.
How to prepare for a job interview at Radley James
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of electronic trading, FIX protocol, and Forex markets. Be prepared to discuss your experience with CentOS, scripting, and log investigation, as these are crucial for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and internal teams, practice articulating complex technical concepts in a clear and concise manner. Think of examples where you've successfully communicated project updates or resolved customer issues.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing customer feedback or overseeing software release processes. Prepare by thinking through past experiences where you’ve had to convert feedback into actionable requirements.
✨Familiarise Yourself with APIs and IDEs
Since the job requires knowledge of APIs like REST and IDEs such as IntelliJ, be ready to discuss your experience with these tools. You might even want to review some basic coding principles to demonstrate your comfort level.
