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- Tasks: Lead technical support for foreign exchange trading software and manage customer communications.
- Company: Join a top fin-tech firm making waves in the financial technology sector.
- Benefits: Enjoy flexible working options and a dynamic work environment with great perks.
- Why this job: Be part of an innovative team that values your input and fosters professional growth.
- Qualifications: Strong communication skills and experience in electronic trading, APIs, and coding are essential.
- Other info: Ideal for tech-savvy individuals passionate about finance and customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading fin-tech firm are looking to hire a Client Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support for foreign exchange trading software.
You’ll have responsibilities such as:
- Serve as the primary technical liaison for customers, providing support on trading software functionality and venue connectivity.
- Convert customer feedback and requests into detailed project requirements, product enhancement specifications, and release documentation.
- Clearly communicate project status updates and priorities to both internal teams and external stakeholders.
- Oversee software release processes, including drafting release notes, managing product configurations, conducting final smoke tests, and coordinating with customers.
Requirements needed:
The ideal candidate will have excellent interpersonal and communication skills, and will additionally possess technical or business experience with:
- Electronic trading
- FIX protocol
- Forex markets
- CentOS / REHL
- Scripting/coding experience
- Extreme comfort with log investigation and configuration file management
- Issue ticketing systems
- APIs such as REST
- IDEs such as IntelliJ
- Java systems
Contact Detail:
Radley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific trading software and technologies mentioned in the job description. Understanding the functionality of foreign exchange trading software and the FIX protocol will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires clear and effective interaction with both customers and internal teams. Practising how to convey technical information in a straightforward manner can help you stand out.
✨Tip Number 3
Gain hands-on experience with issue ticketing systems and APIs like REST. If you can demonstrate your ability to manage customer issues effectively and understand API integrations, it will showcase your readiness for the role.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed projects or communicated technical updates. Being able to share specific instances will illustrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Client Services Manager (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronic trading, FIX protocol, and Forex markets. Use specific examples to demonstrate your technical skills and how they relate to the role of Client Services Manager.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Clearly outline how your interpersonal and communication skills make you a great fit for serving as a technical liaison for customers.
Showcase Technical Proficiency: Include details about your experience with CentOS/REHL, scripting/coding, and log investigation. Mention any familiarity with issue ticketing systems and APIs, as these are crucial for the role.
Prepare for Potential Questions: Anticipate questions related to project management and customer support scenarios. Be ready to discuss how you would handle customer feedback and convert it into actionable project requirements.
How to prepare for a job interview at Radley James
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of electronic trading, FIX protocol, and Forex markets. Be prepared to discuss your experience with CentOS, scripting, and any relevant coding you've done. This role is technical, so showing your expertise will impress the interviewers.
✨Communicate Clearly
As a Client Services Manager, you'll need to convey complex information simply. Practice explaining technical concepts in layman's terms. During the interview, focus on how you can communicate project updates and priorities effectively to both technical and non-technical stakeholders.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Discuss your experience with log investigation and configuration file management, and be ready to explain how you approach troubleshooting. This will demonstrate your ability to handle challenges that may arise in the role.
✨Familiarise Yourself with APIs and IDEs
Since the job involves working with APIs like REST and IDEs such as IntelliJ, make sure you're comfortable discussing these tools. If you have experience using them, share specific examples of projects where you utilised these technologies to solve problems or enhance functionality.
