At a Glance
- Tasks: Support internal teams and deliver excellent service while managing diverse administrative tasks.
- Company: Join Cancer Research UK, a leading charity dedicated to beating cancer.
- Benefits: Generous salary, wellbeing support, career development, and flexible work-life balance.
- Other info: Home-based role with full training and a supportive buddy system.
- Why this job: Make a real difference in the fight against cancer while gaining valuable experience.
- Qualifications: Experience in customer service, data entry, and multitasking in fast-paced environments.
The predicted salary is between 25283 - 25283 £ per year.
Salary: £25,283 plus benefits.
Reports to: Service Delivery Manager
Directorate: Marketing, Fundraising & Engagement
Contract: 1 x Permanent Contract & 1 x 5 Month Fixed Term Contract
Hours: Full time 35 hours per week
Location: Home based
Closing date: 1st July 2026 23:55.
We are looking for an engaging, efficient and collaborative Operational Support Administrator to join us at Cancer Research UK. Within this role you will assist in delivering excellent levels of service across all internal teams, providing a link between our internal teams and our central service function. No two days are the same, so there is lots of variety and lots of opportunity to learn. As well as the data entry-based tasks, you'll support our retail teams with operational tasks and people who want to donate to us, so you'll be someone who enjoys being on the phone. You’ll be given full training and a learning plan to work through with the support of a more experienced buddy.
What will I be doing?
- Working with agreed KPI's and SLA's to deliver and maintain excellent service.
- Answering the phone and dealing with queries from supporters, staff and volunteers.
- Support with general data capture.
- Carrying out a range of administrative tasks, such as ordering shop supplies and volunteer recognition.
- Processing incoming and outgoing mail.
- Completing trackers, logs and data collation reports in line with stakeholder's service levels.
- Helping to maintain operational effectiveness by updating processes and procedures as required.
What skills will I need?
- Experience of dealing with telephone queries from a diverse group of internal teams.
- Experience of data collection and inputting.
- The ability to manage multiple tasks and meet tight deadlines in a fast‑paced environment.
- Excellent customer service skills with the ability to provide prompt and effective responses to queries.
- Excellent attention to detail.
Our organisation values are designed to guide all that we do. We are looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Operational Support Administrator employer: Radix Solutions
Cancer Research UK is an exceptional employer that prioritises employee wellbeing and professional growth, offering a generous benefits package and a supportive work environment. As an Operational Support Administrator, you'll enjoy a dynamic role with varied tasks, comprehensive training, and the opportunity to contribute meaningfully to our mission of beating cancer, all from the comfort of your home. Join us to be part of a collaborative team that values your input and fosters a culture of continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Administrator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Radix Solutions.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Radix Solutions.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Radix Solutions.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Radix Solutions. Apply directly through us to stand out!
We think you need these skills to ace Operational Support Administrator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Radix Solutions. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Operational Support Administrator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Radix Solutions
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Radix Solutions. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
