At a Glance
- Tasks: Provide first-line support for customers with broadband and phone issues.
- Company: Join Radius, a forward-thinking global business in telecoms.
- Benefits: Entry-level role with clear progression opportunities and hands-on experience.
- Other info: Dynamic team environment with opportunities for skill development.
- Why this job: Kickstart your career in telecoms while helping customers solve their tech problems.
- Qualifications: Customer-focused attitude and willingness to learn about technical support.
The predicted salary is between 22000 - 26000 € per year.
Company Description
Radius is an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technological innovation, and we invite you along on this journey.
Job Description
We’re looking for a motivated, customer-focused individual to join our expanding support team. This is an entry-level role, ideal for anyone looking to begin their career in telecoms with clear progression opportunities. You’ll be the first point of contact for customers needing help with broadband and phone systems, gaining hands‑on experience in logging and triaging support requests, solving common issues, and keeping users updated in a professional way. With the right attitude and commitment, you’ll have the chance to develop your skills and progress into more advanced technical roles.
Key Responsibilities
- Be the first point of contact for inbound technical support via phone and ticketing system
- Log and triage support tickets, capturing all relevant details
- Resolve straightforward issues such as password resets, call routing queries and basic troubleshooting
- Escalate more complex problems to 2nd Line Support with clear notes
- Keep customers informed with regular updates on ticket progress
- Monitor ticket queues to ensure quick responses and meet service levels
Technical Support (Telecoms) - 1st Line employer: Radius
At Radius, we are committed to fostering a dynamic and inclusive work environment where innovation thrives. As a member of our Technical Support team, you will benefit from comprehensive training and clear pathways for career advancement in the telecoms sector, all while being part of a forward-thinking company that values your contributions. Located in a vibrant area, we offer a supportive culture that encourages personal growth and collaboration, making it an excellent place to launch your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support (Telecoms) - 1st Line
✨Tip Number 1
Get to know the company inside out! Research Radius and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a first point of contact, you'll need to convey information clearly and professionally. Role-play common support scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our team at Radius.
We think you need these skills to ace Technical Support (Telecoms) - 1st Line
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support role. Highlight any customer service experience or technical knowledge you have, as this will show us you're ready to jump into the telecoms world.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you want to be part of our journey and how you can contribute to our growth in the telecoms sector.
Show Off Your Communication Skills:As a first point of contact for customers, clear communication is key. In your application, demonstrate your ability to convey information effectively. Whether it's through your writing style or examples of past interactions, we want to see you can keep customers informed and engaged.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Radius
✨Know Your Tech Basics
Brush up on your knowledge of common telecoms issues, like broadband connectivity and phone system troubleshooting. Being able to discuss these topics confidently will show that you're ready for the role and understand what customers might face.
✨Practice Customer Interaction
Since this role is all about customer support, practice how you would handle different customer scenarios. Role-playing with a friend can help you articulate your thoughts clearly and maintain a professional tone, even when faced with challenging questions.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll be logging and triaging support requests. If you can demonstrate an understanding of how to manage tickets effectively, it’ll give you an edge in the interview.
✨Show Your Growth Mindset
Express your eagerness to learn and grow within the company. Talk about how you’re looking forward to developing your skills and progressing into more advanced technical roles. This attitude aligns perfectly with the company's journey of growth.
