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- Tasks: Help customers solve technical issues with their telematics systems and keep them updated.
- Company: Join a forward-thinking company committed to inclusivity and support.
- Benefits: Enjoy a pension plan, life assurance, wellness support, and more.
- Why this job: Make a real difference by resolving customer queries and enhancing their experience.
- Qualifications: Previous tech support experience and strong problem-solving skills are essential.
- Other info: Flexible working hours and opportunities for personal growth await you.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Technical Support Advisor role in Telematics. You will work directly with customers to investigate and resolve technical queries with their telematics system. This position is based at Arden Square, Crewe, with hours Monday–Friday 8:30am – 5:00pm.
Responsibilities
- Resolve existing customer queries through investigation, problem solving and resolution of queries.
- Contact customers directly ensuring they are kept up to date with all outstanding queries.
- Ensure all technical queries are logged and kept updated until issues are completely resolved.
- Ensure details of each issue are logged to enable root cause analysis.
- Support engineers while onsite to ensure telematics equipment is functioning before leaving site.
Qualifications
- Previous experience in a technical support role.
- Problem solving skills and an understanding of data analysis.
- Strong attention to detail and ability to prioritise well.
- Good knowledge of Microsoft Office products.
- Experience with a CRM system, preferably Salesforce.
- Telematics experience would be desirable but not essential.
Benefits
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via Help@Hand by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- Cycle to work scheme
Still Curious? If you feel we are a good match for each other, you can apply online now. If you’d like to understand more about the role or life at Radius before applying, please contact our talent team via [email protected]. Radius is an equal opportunities employer and is committed to an inclusive recruitment process. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. If you require any adjustments or accommodations, please let us know and we will support you.
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Technical Support Advisor employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Radius and their telematics systems. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues and how you would resolve them. Being able to demonstrate your thought process during the interview can really impress the hiring team.
✨Tip Number 3
Show off your communication skills! As a Technical Support Advisor, you'll be dealing with customers directly. Make sure to highlight any experience you have in customer service and how you keep clients updated on their queries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions about the role or the company, don’t hesitate to reach out to our talent team at [email protected].
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in technical support. We want to see how your skills match the role, so don’t hold back on showcasing your problem-solving abilities!
Show Off Your Tech Skills: Since this is a Technical Support Advisor role, it’s important to mention any experience you have with telematics systems or CRM software like Salesforce. We love seeing candidates who are tech-savvy and ready to tackle challenges head-on!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Radius
✨Know Your Tech
Brush up on your technical knowledge related to telematics systems. Familiarise yourself with common issues and solutions, as well as the tools you might use, like CRM systems. This will help you speak confidently about your experience and how you can resolve customer queries.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly
Since you'll be dealing directly with customers, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening to show that you can keep customers informed and engaged.
✨Be Detail-Oriented
Highlight your attention to detail by discussing how you log and track issues in previous roles. Mention any specific tools or methods you used to ensure nothing slipped through the cracks. This will reassure them that you can manage multiple queries effectively.
