At a Glance
- Tasks: Lead a dynamic team of Service Desk Engineers in a fast-paced datacentre environment.
- Company: Join Radius, a leading datacentre organisation in London with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Work in a supportive environment with excellent career advancement potential.
- Why this job: Make a real impact by guiding a team and enhancing service delivery.
- Qualifications: Btec National level in telecomms or IT, with strong networking knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Radius is recruiting for a Service Desk Team Leader for a Datacentre organisation based in London.
Working hours: Shift working pattern 12 hour shifts - 08:00 to 20:00 and 20:00 to 08:00. Four days on, four days off, four nights on, four days off; inclusive of bank and public holidays.
JOB OVERVIEW
The Service Desk Team Leader is responsible for the supervision and direct line management of the Service Desk Engineers on their team, while ensuring that all routine tasks during their shift are completed as well as a handover of on-going activity to the next shift. In addition, the successful team leader should also identify requirements, coach and recommend appropriate training for his team.
Key tasks:
- Responsible for day-to-day management of the team including delegation of work, absence management, providing guidance and support as well as coaching to the engineers.
- Provides technical management of the Service Desk shift, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to.
- Monitors service delivery channels and collects performance data. Applies service standards to resolve or escalate issues.
- Ensures that incidents are handled according to agreed procedures and that resolved incidents are properly documented and closed.
- Analyses causes of incidents and informs service owners in order to minimise probability of recurrence, and contribute to service improvement.
- Maintains up to date knowledge of all related processes, equipment and working methods to ensure duties carried out to Company standards.
- Responsible for security of FM areas out of hours.
- Responsible for efficient handling of customer deliveries.
- Participate in team shift rota.
- Responsible for ensuring the shift team is fully staffed at all times.
- Sets the objectives and perform regular performance reviews for their shift team in accordance with the company’s Performance Management Process.
Essential requirements:
- Educated to Btec National Experience level (minimum) in telecomms (preferably), or IT.
- Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
- Good understanding of RJ45, G.703, Type 43 BNC and fibre interfaces.
- Ability to conduct fault isolation and problem solving associated with WAN.
- Ability to understand and use routers, switches, firewalls and servers.
- Good understanding of Microsoft and Linux O/S and associated products.
- CISCO – I.M.C.R. – Installation and Maintenance of Cisco Routers.
- Fibre Optic Testing & Safe Working Practices.
- CompTIA A+ Certificate.
- CompTIA Network+ Certificate.
- C.C.N.A. - Certified Cisco Network Associate (Desirable).
Telecoms Service desk Team Leader in Slough employer: Radius
Radius is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets opportunity. With a strong focus on employee development, we provide comprehensive training and coaching to ensure our team members thrive in their roles. Our unique shift pattern allows for a balanced work-life experience, making it an ideal place for those seeking meaningful and rewarding employment in the telecoms sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Service desk Team Leader in Slough
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Radius and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Radius.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecoms Service desk Team Leader in Slough
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Radius.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Radius.
How to prepare for a job interview at Radius
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
