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- Tasks: Support IT service delivery, manage contracts, and ensure compliance.
- Company: Radius provides innovative fleet and connectivity solutions globally.
- Benefits: Enjoy perks like a pension scheme, wellness support, free breakfast, and a modern office environment.
- Why this job: Join a dynamic team focused on sustainability and innovation in IT services.
- Qualifications: Experience in IT service delivery and strong communication skills are essential.
- Other info: Inclusive workplace committed to diversity and career development.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Senior IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius.
As part of our IT Operations department, this is a non‑technical, process‑focussed role. Reporting to our IT Service Delivery Manager, you will focus on areas such as software licensing, audit management, supplier and contract oversight and internal IT asset tracking.
The overall user base at Radius is approximately 3000 people, so your work will play a vital role in ensuring compliance, minimising risk, and maintaining operational control over IT inventories and third‑party services. We work closely to ITIL principles.
In‑person collaboration is very important to us. This is an office‑based role, working Monday to Friday from our head office site in Crewe, Cheshire.
Onsite facilities include a gym, changing rooms, café, barista bar, and multiple breakout areas.
Please note that new applications will be reviewed week commencing Monday 5th January 2026 onwards.
Your Responsibilities Day To Day Will Be…
- Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery.
- Act as a liaison between end‑users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations.
- Support adherence to internal controls and compliance requirements.
- Manage IT contracts, tracking key dates, terms and service levels.
- Liaise with suppliers and vendors, resolving issues and monitoring performance.
- Analyse supplier performance, identifying and addressing issues and performance improvement opportunities where required.
- Maintain and update a central software licence register, to ensure compliance and timely renewals.
- Perform licence audits, ensuring accurate data is collected and submitted for timely renewals.
- Monitor licence usage and identify opportunities for optimisation and cost savings.
- Maintain an accurate internal IT asset register, including ownership, location and lifecycle status.
- Coordinate the return, redistribution and overall stock control of IT hardware.
- Conduct IT asset audits and ensure adherence to internal policies and procedures.
What do we expect of you?
- Proven experience with IT service delivery, IT asset management or IT procurement/licence management.
- Eager to learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment.
- ITIL v4 Foundation certification.
- Working knowledge of ITSM tools, asset databases and/or licence tracking systems.
- Experience managing vendor relationships and overseeing contract agreements.
- Excellent communication skills both written and verbal.
- Strong organisational and multitasking skills with a keen attention to detail.
Additional Information
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes:
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘ ’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
And of course, you will be part of a modern purpose‑built space in Crewe that will provide you with an outstanding working environment.
Still Curious?
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note To Recruitment Agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Seniority Level
- Mid‑Senior level
Employment Type
- Full‑time
Job Function
- Information Technology
Industries
- Business Consulting and Services
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Senior IT Service Delivery Analyst employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with ITIL v4 principles, as this role values a strong understanding of IT service management. Consider brushing up on your knowledge through online courses or resources to demonstrate your commitment to the field.
✨Tip Number 2
Network with current or former employees at Radius to gain insights into their culture and expectations. This can help you tailor your approach and show that you understand what they value in a candidate.
✨Tip Number 3
Prepare specific examples from your past experience that highlight your skills in managing vendor relationships and overseeing contracts. Being able to discuss these in detail will set you apart during any interviews.
✨Tip Number 4
Stay updated on the latest trends in IT asset management and software licensing. Showing that you are proactive about industry developments can impress hiring managers and demonstrate your passion for the role.
We think you need these skills to ace Senior IT Service Delivery Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery, asset management, and vendor relationships. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service delivery and your understanding of the role. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your organisational skills, attention to detail, and communication abilities. These are crucial for the Senior IT Service Delivery Analyst role, so provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Radius
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Senior IT Service Delivery Analyst. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in areas like IT asset management and vendor relationships.
✨Showcase Your Communication Skills
Since this role involves acting as a liaison between end-users and IT teams, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated complex information in the past, ensuring clarity and understanding.
✨Highlight Your Organisational Skills
This position requires strong organisational and multitasking abilities. Be ready to share specific instances where you've successfully managed multiple tasks or projects simultaneously, particularly in a fast-paced environment.
✨Prepare for Compliance Questions
Given the focus on compliance and internal controls, anticipate questions related to your experience with adherence to policies and procedures. Think of examples where you've ensured compliance in previous roles, particularly in IT service delivery or asset management.
