At a Glance
- Tasks: Assist customers with vehicle rentals and provide top-notch service.
- Company: Join Radius Vehicle Solutions, a leader in innovative fleet solutions.
- Benefits: Enjoy 22 days holiday, life assurance, pension scheme, and competitive salary.
- Other info: Diversity-focused workplace with opportunities for personal growth and development.
- Why this job: Be part of a friendly team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 24000 - 28000 £ per year.
Department: Customer Service & Operations
Company Description
Radius Vehicle Solutions is part of Radius Payment Solutions, a market-leading global business solutions provider. Radius Vehicle Solutions Ireland is a growing company, priding ourselves on our customer-focused approach and attention to detail. We take the time to understand our customer’s needs before we propose any of our fleet solutions, continually refining our offering so it consistently delivers to our customer’s expectations. Our people are crucial to the success of our business. They help us develop new and innovative products across a growing range of businesses, from fleet telematics, insurance to electric vehicle charging and vehicle hiring solutions. We like to nurture our team and give them a wide range of opportunities to grow within the business, helping them become experts in their chosen area and leaders for the future.
Job Description
- Handle all telephone enquiries in a polite and helpful manner.
- Provide a high level of Customer Service in all customer contact situations, recognising the company’s Customer Service standards and your opportunity to deliver total customer satisfaction.
- Take bookings and explain rental terms and conditions to customers.
- Carry out instructions/procedures as requested by Senior Management.
- Adhere to Self-Drive Hire Insurance terms and conditions.
- Accurately complete all rental administration and vehicle documentation according to the Company’s Operating Procedure.
- Drive company vehicles with care and adhere to the company Driving Standards Policy.
- Deliver and collect vehicles to customers specified requirements and inform customers of all relevant information regarding vehicle handover and termination.
- Complete fleet checks in order to protect and monitor company assets.
- Ensure effective damage reporting to minimise unnecessary repair costs.
- Ensure that maintenance levels are adhered to and monitored regularly.
- Ensure effective monitoring of the Pre-Hire and Return Condition Report.
- Identify potential contract hire, spot hire clients to maximise business opportunities.
- Identify personal training and development needs to keep abreast of current legislation in the Rental / Commercial Vehicle Market.
- Liaise with Rental Manager to achieve necessary vehicle levels to maximise business opportunities.
- Liaise with internal departments where appropriate.
- Any other reasonable duty as requested by Senior Management.
Qualifications
- Commercial vehicle Hire experience preferable.
- Demonstrate strong communications skills.
- Exhibit practical knowledge of computerised systems.
- Be a strong team player who is motivated by variety and responsibility.
- Full UK Driving Licence.
Additional Information
- 22 days holidays + Bank Holidays.
- Working Mon-Fri 0830 - 1700.
- Life assurance.
- Pension Scheme.
- Competitive Salary based on experience.
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer:
- Global Female Health Policy & Female Health Champions.
- Pregnancy Loss and Fertility Treatment Policies.
- Endometriosis Friendly Employer (UK).
- Mental Health First Aiders.
- Disability Confident Committed Employer (Level 1).
- Race at Work Charter signatory.
- Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards.
- Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Rental Advisor employer: Radius
Radius Vehicle Solutions is an exceptional employer that prioritises a customer-focused approach and values the contributions of its team members. With a commitment to employee growth, competitive benefits including 22 days of holiday plus bank holidays, and a supportive work culture that champions diversity and inclusion, this role as a Rental Advisor offers a meaningful opportunity to thrive in a dynamic environment. Join us in making a difference while developing your career in the heart of Ireland's growing vehicle solutions market.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Radius. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Radius before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Radius:Your cover letter is your chance to shine! Tell us why you want to work at Radius specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Radius!
How to prepare for a job interview at Radius
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
