Onboarding Team Leader

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Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. We provide best‑in‑class fleet and connectivity solutions, including fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy and expense management. With over 400,000 customers worldwide, 50 offices across 5 continents and 2,800 talented colleagues, we have achieved big things already and are just getting started.

Job Description

The Onboarding Team Leader for Telematics Operations is responsible for managing and guiding a team that supports new customer integrations into the company’s telematics platform. This role ensures seamless onboarding and customer satisfaction during the initial deployment phase.

Role Responsibilities

• Team Leadership & Management
  • Guide the onboarding and customer support team to ensure prompt, accurate, and professional service delivery.
  • Manage daily workload allocation and performance tracking to meet departmental KPIs.
  • Conduct regular coaching, training, and performance reviews to build team capability and motivation.
• Customer Onboarding & Implementation
  • Oversee the onboarding process for new telematics customers—from order confirmation to system activation.
  • Call newly acquired customers to Radius Telematics and provide a red‑carpet experience.
  • Coordinate with internal departments (Sales, Technical Support, IT, and Product) to streamline onboarding activities.
• Process Improvement & Reporting
  • Track and report onboarding and support metrics (CSAT, resolution times & NPS).
  • Identify opportunities to enhance efficiency, automation and customer satisfaction.

Qualifications

• Experience in a Customer Service, Account Management or Desk‑based sales position preferred but not essential.
• Computer literacy, specifically in Microsoft Office and business CRM platforms such as Salesforce.
• Able to demonstrate a ‘common sense’ approach to problem solving in an operations environment.
• Manage own workload effectively and support your line manager with reporting.
• Interpersonal skills with the ability to influence decision/non‑decision makers.
• Strong team building skills and an ability to build effective relationships with customers.
• Enthusiastic self‑starter, driven by the intent to succeed and achieve company goals.

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Our Benefits

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24‑hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme

And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

Still Curious?

If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, please contact our talent team via jeanie.manson@radius.com.

Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We strive to provide an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Human Resources

Industries

Business Consulting and Services

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