At a Glance
- Tasks: Lead a team of Service Desk Engineers and ensure smooth operations during shifts.
- Company: Join a leading Datacentre organisation in the heart of London.
- Benefits: Enjoy a competitive salary, flexible shift patterns, and opportunities for professional growth.
- Other info: Great career progression and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced environment.
- Qualifications: Btec National level in telecomms or IT, with strong networking knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Radius is recruiting for a Service Desk Team Leader for a Datacentre organisation based in London.
Working hours: Shift working pattern 12 hour shifts - 08:00 to 20:00 and 20:00 to 08:00. Four days on, four days off, four nights on, four days off; inclusive of bank and public holidays.
JOB OVERVIEW
The Service Desk Team Leader is responsible for the supervision and direct line management of the Service Desk Engineers on their team, while ensuring that all routine tasks during their shift are completed as well as a handover of on-going activity to the next shift. In addition, the successful team leader should also identify requirements, coach and recommend appropriate training for his team.
Key tasks:
- Responsible for day-to-day management of the team including delegation of work, absence management, providing guidance and support as well as coaching to the engineers.
- Provides technical management of the Service Desk shift, ensuring that agreed service levels are met and all relevant policies and procedures are adhered to.
- Monitors service delivery channels and collects performance data. Applies service standards to resolve or escalate issues.
- Ensures that incidents are handled according to agreed procedures and that resolved incidents are properly documented and closed.
- Analyses causes of incidents and informs service owners in order to minimise probability of recurrence, and contribute to service improvement.
- Maintains up to date knowledge of all related processes, equipment and working methods to ensure duties carried out to Company standards.
- Responsible for security of FM areas out of hours.
- Responsible for efficient handling of customer deliveries.
- Participate in team shift rota.
- Responsible for ensuring the shift team is fully staffed at all times.
- Sets the objectives and perform regular performance reviews for their shift team in accordance with the company’s Performance Management Process.
Essential requirements:
- Educated to Btec National Experience level (minimum) in telecomms (preferably), or IT.
- Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
- Good understanding of RJ45, G.703, Type 43 BNC and fibre interfaces.
- Ability to conduct fault isolation and problem solving associated with WAN.
- Ability to understand and use routers, switches, firewalls and servers.
- Good understanding of Microsoft and Linux O/S and associated products.
- CISCO – I.M.C.R. – Installation and Maintenance of Cisco Routers.
- Fibre Optic Testing & Safe Working Practices.
- CompTIA A+ Certificate.
- CompTIA Network+ Certificate.
- C.C.N.A. - Certified Cisco Network Associate (Desirable).
Datacentre shift Service desk Team Leader in London employer: Radius
Radius is an exceptional employer, offering a dynamic work environment in the heart of London, where employees can thrive in a supportive culture that prioritises professional growth and development. With a unique shift pattern that promotes work-life balance, team leaders are empowered to lead and mentor their teams while enjoying comprehensive benefits and opportunities for continuous learning in the fast-paced datacentre industry.
StudySmarter Expert Advice🤫
We think this is how you could land Datacentre shift Service desk Team Leader in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Radius values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Radius might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Radius!
✨Direct Apply to Radius
Let's not forget to apply directly through the Radius website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Datacentre shift Service desk Team Leader in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Radius.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Radius. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Radius
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
