At a Glance
- Tasks: Assist customers with vehicle rentals and provide top-notch service.
- Company: Join a growing team at Radius Vehicle Solutions, part of a global leader.
- Benefits: Enjoy 22 days holiday, health insurance, and a competitive salary.
- Other info: Opportunities for personal growth and development in a dynamic environment.
- Why this job: Be part of a customer-focused team and make a real difference.
- Qualifications: Experience in vehicle hire and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Radius Vehicle Solutions is part of Radius Payment Solutions, a market-leading global business solutions provider. Radius Vehicle Solutions Ireland is a growing company, priding ourselves on our customer-focused approach and attention to detail. We take the time to understand our customer’s needs before we propose any of our fleet solutions, continually refining our offering so it consistently delivers to our customer’s expectations.
Our people are crucial to the success of our business. They help us develop new and innovative products across a growing range of businesses, from fleet telematics, insurance to electric vehicle charging and vehicle hiring solutions. We like to nurture our team and give them a wide range of opportunities to grow within the business, helping them become experts in their chosen area and leaders for the future.
We are looking for a customer focused and sales driven Rental Advisor to join our friendly team.
Job Description
- Handle all telephone enquiries in a polite and helpful manner.
- Provide a high level of Customer Service in all customer contact situations, recognising the company’s Customer Service standards and your opportunity to deliver total customer satisfaction.
- Take bookings and explain rental terms and conditions to customers.
- Carry out instructions/procedures as requested by Senior Management.
- Adhere to Self-Drive Hire Insurance terms and conditions.
- Accurately complete all rental administration and vehicle documentation according to the Company’s Operating Procedure.
- Drive company vehicles with care and adhere to the company Driving Standards Policy.
- Deliver and collect vehicles to customers specified requirements and inform customers of all relevant information regarding vehicle handover and termination.
- Complete fleet checks in order to protect and monitor company assets.
- Ensure effective damage reporting to minimise unnecessary repair costs.
- Ensure that maintenance levels are adhered to and monitored regularly.
- Ensure effective monitoring of the Pre-Hire and Return Condition Report.
- Identify potential contract hire, spot hire clients to maximise business opportunities.
- Identify personal training and development needs to keep abreast of current legislation in the Rental / Commercial Vehicle Market.
- Liaise with Rental Manager to achieve necessary vehicle levels to maximise business opportunities.
- Liaise with internal departments where appropriate.
- Any other reasonable duty as requested by Senior Management.
Qualifications
- Commercial vehicle Hire experience preferable.
- Demonstrate strong communications skills.
- Exhibit practical knowledge of computerised systems.
- Be a strong team player who is motivated by variety and responsibility.
- Full UK Driving Licence.
Additional Information
- 22 days holidays + Bank Holidays.
- Working Mon-Fri 0830 - 1700.
- Life assurance.
- Health Insurance after 12 months.
- Pension Scheme.
- Competitive Salary based on experience.
Rental Advisor in Lisburn employer: Radius
Radius Vehicle Solutions is an exceptional employer that prioritises employee growth and development within a supportive and customer-focused environment. With a commitment to nurturing talent, we offer extensive training opportunities and a collaborative work culture that empowers our team members to excel in their roles. Located in Ireland, we provide competitive benefits including health insurance, life assurance, and a generous holiday allowance, making us an attractive choice for those seeking a rewarding career in the vehicle rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Advisor in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Radius. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Radius before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Rental Advisor in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Radius:Your cover letter is your chance to shine! Tell us why you want to work at Radius specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Radius!
How to prepare for a job interview at Radius
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
