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- Tasks: Coordinate installation bookings and resolve customer queries with a focus on excellent service.
- Company: Join a forward-thinking global business committed to sustainable mobility and technology solutions.
- Benefits: Competitive salary, bonus potential, and a range of core benefits in a friendly culture.
- Other info: Dynamic work environment with opportunities for continuous improvement and career growth.
- Why this job: Be part of a fast-growing team driving innovation and sustainability in the tech industry.
- Qualifications: Strong communication skills, organised, proactive, and proficient in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering.
The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support.
Your Responsibilities Day To Day Will Be…
- Handling customer calls/ email relating to installation of Telematics devices in line with company SLAs and metrics.
- Managing service desk tickets raised by other business areas within SLAs.
- Liaising with 3rd party engineering teams to co-ordinate installation bookings.
- Liaising with customers to arrange and inform of implementation/ installation dates.
- Handling implementation queries from other departments.
- Updating customer account information on tickets and CRM to keep all parties informed.
- Work efficiently adhering to departmental processes.
- Notify management team of any issues/ risks to meeting SLAs.
- Email management from internal and external parties, ensuring responded to within SLAs.
- Resolution of customer/ engineer queries.
What do we expect of you?
- Excellent communication skills, with the ability to communicate proficiently both written and verbal.
- Ability to develop relationships with team and wider business.
- Organised.
- Efficient.
- Proactive and forward thinking.
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Experience in the use of Microsoft Office- Teams, Word, Excel etc.
What can you expect of us?
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- Competitive compensation along with bonus potential and a good range of core benefits.
Installations Coordinator employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around sustainability and technology solutions, so you can show how you fit into their vision during your chat.
✨Tip Number 3
Practice your communication skills! Since the role requires excellent verbal and written communication, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our innovative team.
We think you need these skills to ace Installations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Installations Coordinator role. Highlight your relevant experience and skills that align with our mission of delivering excellent customer support and managing installations efficiently.
Showcase Your Communication Skills: Since communication is key in this role, give examples of how you've effectively communicated with customers or team members in the past. We want to see your ability to handle queries and build relationships!
Be Proactive in Your Approach: Demonstrate your proactive nature by mentioning instances where you took the initiative to solve problems or improve processes. This aligns perfectly with our forward-thinking culture at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey!
How to prepare for a job interview at Radius
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission, values, and recent projects. Understanding their commitment to sustainability and technology innovation will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Communication Skills
As an Installations Coordinator, effective communication is key. Prepare examples from your past experiences where you successfully managed customer queries or collaborated with teams. This will demonstrate your ability to communicate proficiently, both verbally and in writing, which is crucial for the role.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks, especially in a fast-paced environment. Share specific strategies or tools you use to stay organised, as this will highlight your proactive nature and ability to meet deadlines under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and future projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.