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- Tasks: Install vehicle Telematics products and ensure customer satisfaction through excellent service.
- Company: Join a dynamic team focused on innovation and customer relationships.
- Benefits: Competitive pay, overtime opportunities, and a supportive work environment.
- Other info: Opportunity for career growth in a fast-paced, hands-on environment.
- Why this job: Be part of a crucial role that directly impacts customer experience and satisfaction.
- Qualifications: Attention to detail, problem-solving skills, and a clean UK driving license required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The role of Field Engineer is really important to us. You will be responsible for using technical expertise and experience to install a range of vehicle Telematics products into customersâ vehicles in a highly professional and timely manner, ensuring best practice techniques at every stage of the process. This role will play a key part in focusing on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become the preferred supplier. Encompassing this, the role holder will ensure that the Company policies and guidelines are always adhered to. We would love to welcome you to our team, working 40 hours per week with the potential of overtime and weekend working.
Responsibilities
- Maintain proâactive daily communication with customers to ensure resolution and appropriate follow up, leading to customer satisfaction.
- Completion of health and safety documentation before commencement of each installation/ repair.
- Ensure the âJob Sheetâ is completed in full and signed by an authorised person before leaving the installation/ repair.
- Perform the allocated work on time, accurately and with a high quality of workmanship.
- Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
- Maintain the accuracy of assigned inventory to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times.
- Encourage âtidy van, tidy mindâ attitude.
Qualifications
- Ability to demonstrate good attention to detail, good judgment and showing logical decision making.
- Handsâon individual that is happy to âroll up their sleevesâ and resolve any problems or issues that may arise within the department.
- Clean UK Driving License.
- Team player who is confident and a selfâstarter, with the ability to operate in a dynamic environment.
- Proven ability to work under pressure and to tight deadlines.
- Initiative and problemâsolving ability, a proâactive approach and âcan doâ attitude.
- A strong desire to effect continuous improvements to the systems and processes.
- Good planning and organisational skills.
- Willing to stay away overnight.
- Excellent communication and listening skills.
- A polite, confident and friendly manner.
- Flexibility and quick thinking.
- To be wellâorganised and diligent, even under pressure.
Benefits
- Global Female Health Policy
Field Engineer employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Field Engineer
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to the Field Engineer role. This will help you feel more confident and ready to showcase your skills.
â¨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in the past. This will demonstrate your hands-on approach and ability to think on your feet.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Field Engineer
Some tips for your application đŤĄ
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with installing vehicle Telematics products and any relevant hands-on work you've done.
Customer Focus is Key: Since customer satisfaction is a big part of the role, share examples of how you've built relationships with customers in the past. We love seeing candidates who can demonstrate their commitment to keeping customers happy!
Attention to Detail Matters: In your application, emphasise your attention to detail and problem-solving skills. Weâre looking for someone who can complete tasks accurately and efficiently, so let us know how youâve done this before.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the Field Engineer role. We canât wait to hear from you!
How to prepare for a job interview at Radius
â¨Know Your Tech
Brush up on your technical knowledge related to vehicle Telematics products. Be ready to discuss specific installations you've done in the past and how you approached troubleshooting. This shows youâre not just familiar with the tech, but you can also apply it practically.
â¨Customer Focus is Key
Since customer satisfaction is a big part of the role, prepare examples of how you've successfully managed customer relationships in previous jobs. Highlight any instances where you went above and beyond to resolve issues or enhance customer experience.
â¨Safety First
Familiarise yourself with health and safety protocols relevant to fieldwork. Be prepared to discuss how you ensure safety during installations and repairs. This will demonstrate your commitment to best practices and adherence to company policies.
â¨Show Your Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your initiative and ability to think on your feet, which is crucial for a Field Engineer.