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- Tasks: Manage daily operations for service delivery in a datacentre environment.
- Company: Join Radius, a leader in datacentre services focused on operational excellence.
- Benefits: Enjoy competitive pay, career growth opportunities, and a dynamic work culture.
- Why this job: Be part of a team driving innovation and customer satisfaction in a cutting-edge industry.
- Qualifications: Experience in datacentre operations and project management is essential.
- Other info: Mentorship opportunities available to help you grow your skills.
The predicted salary is between 48000 - 72000 £ per year.
Radius is seeking an experienced Datacentre Service Implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLAs and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year.
Fundamentally to focus on setting high standards and managing our range of contractors and suppliers to agreed KPIs, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives.
Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.
Requirement’s Definition and Management: Plans and drives scoping and requirements definition and prioritisation of activities for large, complex initiatives within the Service Delivery space, primarily rack and cage where required and secondarily to the power team. Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders i.e. Sales, Engineering, Delivery, Security.
Commercial Support: Work with Service Delivery Team and Supervisor in providing any RFP and RFI responses from the Colo Installations Team, back to the Sales Admin team for winning new business.
Service Acceptance: Engages with Sales, Sales Planning and Admin, Engineering, DC Ops or Project Management Office, to ensure that the Products which are sold are capable of being Delivered and Supported going forward.
Management of contractors and supplier of Services: Solid understanding of DC Operations, constituent elements that make up a Live Production DC Hall. Deep understanding of Shared / Dedicated Installations in a Data Centre environment. Sufficient expertise in at least two of the following disciplines: Electrical, Optical, Connectivity, Colocation (Server Cabinets and PDUs), Health & Safety, Project Management, raised floor, Fire Alarm and suppression systems, Access control.
Datacentre Service Implementation Manager employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacentre Service Implementation Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in datacentre operations. Understanding innovations in areas like cooling systems, power management, and security protocols can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the datacentre industry. Attend relevant conferences or webinars to connect with potential colleagues and learn about the company culture at StudySmarter, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed projects or teams in a datacentre environment. Highlighting your experience with KPIs and SLAs will demonstrate your capability to meet the expectations of the role.
✨Tip Number 4
Research StudySmarter's operational excellence objectives and think about how your previous experiences align with these goals. Being able to articulate this connection can set you apart from other candidates.
We think you need these skills to ace Datacentre Service Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in datacentre environments, particularly focusing on service delivery, project management, and contractor management. Use specific examples that demonstrate your ability to meet SLAs and enhance customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the datacentre industry. Mention how your skills align with the job requirements, especially in managing resources and engaging with stakeholders. Be sure to include any relevant certifications or training.
Showcase Relevant Experience: When detailing your work history, emphasise your experience with rack and cage installations, as well as your understanding of electrical and connectivity disciplines. Highlight any successful projects you've managed and the outcomes achieved.
Prepare for Potential Questions: Anticipate questions related to your experience in managing contractors and suppliers, as well as your approach to ensuring service acceptance and delivery. Be ready to discuss specific challenges you've faced and how you overcame them.
How to prepare for a job interview at Radius
✨Showcase Your Datacentre Experience
Make sure to highlight your previous experience in a datacentre environment. Discuss specific projects you've managed, particularly those involving rack and cage installations, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you have met or exceeded these in past roles. This shows that you understand the importance of customer satisfaction and operational excellence.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you engage with senior stakeholders and manage change. Be ready to provide examples of how you've influenced project teams and ensured service delivery aligns with business objectives.
✨Demonstrate Project Management Skills
Be prepared to discuss your project management experience, especially in relation to resource planning and delivery. Highlight any methodologies you are familiar with and how they have helped you successfully manage complex initiatives.
