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For Companies At a Glance
- Tasks: Support customers and ensure they have a seamless experience with our services.
- Company: Join a dynamic team at Radius, focused on customer success.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and help shape their journey.
- Qualifications: Experience in IT or Datacentre sectors is a plus; strong communication skills are essential.
- Other info: Opportunity to attend networking events and contribute to exciting internal projects.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.
The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.
This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.
Specific duties include but are not limited to the following job functions.
• Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical
• Provide cover for Customer Success Managers on key accounts during absence
• Collate operational data and produce monthly customer service reports
• Provide exceptional administrative support to the Customer Success Team
• Maintain accurate records of customer interactions
• Respond to customer inquiries promptly and professionally by phone, email or other communications channels
• Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly
• Co-ordinate with various departments to resolve client issues quickly and professionally
• Participate in team meetings to and contribute ideas to improve overall customer satisfaction
• Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues
• Attend customer and industry focused networking events both on-site and off-site
• Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required
Customer Success Specialist employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Networking is key! Attend industry events and connect with professionals in the IT or Datacentre sector. It’s a great way to get your name out there and learn about potential job openings.
✨Tip Number 2
Be proactive in reaching out to companies you’re interested in. Don’t just wait for job postings; send them a message expressing your interest in their customer success roles. We love seeing enthusiasm!
✨Tip Number 3
Prepare for interviews by researching common customer success scenarios. Think about how you would handle specific situations, as this will show your problem-solving skills and readiness to take ownership of customer issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who want to make a difference in customer success.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Specialist role. Highlight your experience in the IT or Datacentre sector and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your background makes you a great fit for the role. Don’t forget to mention specific examples of how you've improved customer satisfaction in the past.
Showcase Your Communication Skills: As a Customer Success Specialist, communication is key. In your application, demonstrate your ability to communicate clearly and professionally. Whether it's through your writing style or how you present your experiences, we want to see that you can engage effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Radius
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success, especially in the IT or Datacentre sector. Be ready to discuss how you’ve managed customer accounts in the past and what strategies you've used to ensure seamless service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of improvements in previous roles. Think about specific instances where you resolved client complaints or improved service delivery, and be ready to share these stories during your interview.
✨Be Ready to Discuss Data Management
Since you'll be collating operational data and producing reports, it’s crucial to demonstrate your comfort with data management. Bring examples of reports you've created or how you've used data to enhance customer satisfaction in your previous roles.
✨Engage with Team Dynamics
Highlight your experience in team settings and how you’ve contributed to improving customer satisfaction. Be prepared to discuss how you can positively contribute to team meetings and internal projects, as collaboration is key in this role.
