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- Tasks: Support the Customer Success Team and manage customer accounts with a focus on service delivery.
- Company: Join a leading company in the IT and Datacentre sector.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real difference by enhancing customer satisfaction and resolving issues.
- Qualifications: Experience in customer service, preferably in IT or Datacentre sectors.
- Other info: Engage in networking events and contribute to exciting internal projects.
The predicted salary is between 36000 - 60000 £ per year.
Base pay range
Direct message the job poster from Radius
Professional Headhunter / Key Accounts Director
Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector.
The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery.
This role is required to deputise for Customer Success Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/ improvements, and co-ordinating with other teams to source resolutions.
Specific duties include but are not limited to the following job functions.
- Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical
- Provide cover for Customer Success Managers on key accounts during absence
- Collate operational data and produce monthly customer service reports
- Provide exceptional administrative support to the Customer Success Team
- Maintain accurate records of customer interactions
- Respond to customer inquiries promptly and professionally by phone, email or other communications channels
- Regularly audits work being done and customer service being provided to ensure all standards are met and that remedial work is completed effectively, correctly, and thoroughly
- Co-ordinate with various departments to resolve client issues quickly and professionally
- Participate in team meetings to and contribute ideas to improve overall customer satisfaction
- Monitors customer issues and client complaints to define patterns and work to lessen those recurring issues
- Attend customer and industry focused networking events both on-site and off-site
- Participate in, and positively contribute to, internal projects which require Customer Success Team input, as required
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service
Industries
- Information Services and Technology, Information and Media
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Customer Success Specialist employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the IT and Datacentre sectors. You never know who might have a lead on your dream Customer Success Specialist role.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of customer service best practices during interviews. Use examples from your past experiences to highlight how you can improve customer satisfaction.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it gives us a better chance to see your application and get you in for an interview.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Specialist role. Highlight your experience in IT or the Datacentre sector, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Radius
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success, especially in the IT or datacentre sector. Understand key metrics and how to measure customer satisfaction, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Be ready to discuss specific situations where you took ownership of a problem and coordinated with other teams to find a solution. This will demonstrate your proactive approach and ability to work collaboratively.
✨Familiarise Yourself with Their Services
Research the company’s services and any recent developments in their offerings. Being able to speak knowledgeably about what they provide will not only impress your interviewers but also help you understand how you can contribute to improving customer satisfaction.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their customer service strategies or how they measure success in the role. It shows that you're genuinely interested in the position and eager to contribute to the team.
