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- Tasks: Assist customers with queries via phone and email, promoting self-service options.
- Company: Radius provides innovative fleet and connectivity solutions for businesses globally.
- Benefits: Enjoy perks like a competitive salary, wellness programmes, free breakfast, and a modern office environment.
- Why this job: Join a fast-growing company that values inclusivity, innovation, and personal development.
- Qualifications: Good communication skills and basic Microsoft Office knowledge are essential.
- Other info: Work in a vibrant Crewe office with gym facilities and a friendly culture.
The predicted salary is between 28800 - 43200 £ per year.
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Company Description
At
Company Description
At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes.
Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future.
Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.
We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues.
We\’ve achieved big things already, but we\’re just getting started.
This is where you come in…
Job Description
Job Purpose
The role of Customer Service Advisor is really important to us. You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers. This position will also involve promoting self-service and other value-added products to our existing customer base. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm Your responsibilities day to day will be…
- Responding and resolving customer queries over the phone and through email
- Answer questions about products or Radius as business
- Drive conversation to understand customer requirements, potential issues, wants and needs
- Keep internal communications up to date and well informed
- Use your initiative to maintain your relationships and put feedback into practice
Qualifications
What do we expect of you?
- Good communication skills and telephone manner
- Driven approach to meet and exceed expectations of customers
- Display agility to be flexible and open to customer feedback and new ways of working
- Basic understanding of Microsoft office programmes e.g. Excel What can you expect of us?
- A friendly culture that mirrors our proposition to our customers
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Additional Information
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions.
You’ll also have access to our competitive reward and benefits package, which includes:
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘Help@Hand’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more!
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note To Recruitment Agencies
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
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Customer Service Advisor employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Radius's products and services, especially their fuel card solutions. Understanding the specifics of what they offer will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for the types of inquiries you might receive and help you develop a confident telephone manner, which is crucial for this position.
✨Tip Number 3
Showcase your flexibility and adaptability by being open to feedback during your interactions. Highlighting your willingness to learn and improve can set you apart from other candidates who may not emphasise this trait.
✨Tip Number 4
Research the company culture at Radius and think about how your values align with theirs. Being able to articulate why you want to work in an inclusive and innovative environment will resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant technical abilities, such as proficiency in Microsoft Office. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Radius that appeal to you, and explain how your skills and experiences make you a great fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Radius
✨Know the Company
Before your interview, take some time to research Radius and its services. Understanding their mission and values will help you align your answers with what they are looking for in a Customer Service Advisor.
✨Demonstrate Communication Skills
Since the role involves handling customer queries, practice clear and concise communication. Be prepared to showcase your telephone manner and how you would handle various customer scenarios during the interview.
✨Show Your Initiative
Radius values a proactive approach. Think of examples from your past experiences where you took the initiative to solve a problem or improve a process. This will demonstrate your ability to maintain relationships and implement feedback effectively.
✨Prepare for Common Questions
Anticipate questions related to customer service, such as how you would handle an unhappy customer or promote a product. Practising your responses will help you feel more confident and articulate during the interview.
