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- Tasks: Lead a dynamic team in managing high-volume account operations and digital communications.
- Company: Join Radius, a forward-thinking company with a focus on teamwork and innovation.
- Benefits: Enjoy 25 days annual leave, competitive rewards, and excellent training opportunities.
- Why this job: Make a real impact by driving efficiency and leading a passionate team.
- Qualifications: Experience in team leadership and a fast-paced environment is essential.
- Other info: Inclusive workplace committed to your career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a hands-on, Account Management Team Manager to lead a high-volume, task-driven shared service team. This role is ideal for a strong operational leader, potentially with call centre or similar environment experience, who is comfortable providing clear direction, setting priorities, and ensuring work is executed efficiently and to a high standard.
The Account Management Team Manager will actively manage day-to-day workloads, assigning tasks, monitoring performance, and ensuring deadlines are met. You will work closely with the Marketing team to ensure the contact strategy is fully supported through effective, timely, and consistent digital communications across relevant channels.
Key Responsibilities:- Provide clear, directive leadership to a digital operations team.
- Manage daily workflows, allocate tasks, and ensure delivery against priorities.
- Monitor team performance and address issues in real time.
- Liaise with the Marketing team to align digital communications with the overall contact strategy.
- Ensure digital messaging is accurate, timely, and operationally effective.
- Drive consistency, efficiency, and continuous improvement within the team.
- Proven experience leading teams in a fast-paced, high-volume environment (call centre experience advantageous).
- Strong directive leadership and decision-making skills with the ability to organise and communicate effectively to internal and external stakeholders.
- Hands-on approach with the ability to manage competing priorities.
- Experience working closely with marketing or communications teams.
- Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
- Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
- 25 Days annual leave
- Excellent training and coaching
- Opportunities for ongoing development and progression
- Life assurance
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Team Manager - Account Management (Shared Service) in Crewe employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - Account Management (Shared Service) in Crewe
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Radius. Check out their social media and website to understand their values and work environment. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team management and operational leadership. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your leadership style! During the interview, be ready to discuss how you manage teams and handle high-pressure situations. Use specific examples to illustrate your hands-on approach and decision-making skills. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Manager - Account Management (Shared Service) in Crewe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading teams, especially in high-volume environments. We want to see how your skills align with the role of Account Management Team Manager!
Showcase Your Leadership Style: In your application, give us a glimpse of your hands-on leadership approach. Share examples of how you've effectively managed workflows and motivated your team to meet deadlines. We love seeing real-life stories!
Highlight Collaboration Skills: Since you'll be liaising with the Marketing team, it's crucial to demonstrate your ability to work collaboratively. Mention any past experiences where you’ve successfully aligned strategies with other departments.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Radius
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a successful team in a high-volume environment. Be ready to discuss your leadership style and how you can motivate a team to meet deadlines while maintaining quality.
✨Showcase Your Operational Skills
Prepare examples from your past experiences where you've effectively managed workflows and allocated tasks. Highlight any specific tools or methods you used to monitor performance and ensure efficiency.
✨Align with Marketing Strategies
Since this role involves liaising with the Marketing team, brush up on digital communication strategies. Be prepared to discuss how you would ensure that messaging aligns with overall contact strategies and how you’ve done this in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to address issues in real-time. Share how you approached these challenges, the decisions you made, and the outcomes. This will show your potential employer that you can handle the fast-paced nature of the role.
