At a Glance
- Tasks: Collaborate with teams to analyse processes and deliver impactful CRM solutions.
- Company: Join a dynamic tech company focused on connected vehicle solutions.
- Benefits: Enjoy perks like free breakfast, gym access, and a performance bonus scheme.
- Other info: Work in a modern office with unique features and a culture of continuous learning.
- Why this job: Make a real difference in enhancing customer experiences and driving business performance.
- Qualifications: Experience as a Business Analyst with strong communication and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a proactive and detail-oriented Business Analyst who thrives in a fast-paced technology environment. As part of our Telematics IT team, you will sit at the intersection of business and technology – working closely with internal stakeholders, developers, and delivery teams to shape, define, and deliver impactful solutions. You will play a key part in improving operational efficiency, enhancing customer experiences, and driving business performance through well-designed systems and processes. Many of these sit within or integrate with Salesforce. If you enjoy translating complex business needs into clear, scalable solutions, we’d love to hear from you. This role is based in our Telematics head office at Arden Square, Crewe. It’s an excellent work environment, purpose built for collaboration.
What You’ll Be Doing
- Collaborating with stakeholders to gather, document, and validate business requirements
- Analysing current processes and identifying opportunities for improvement
- Translating business needs into user stories, functional specifications, and process flows
- Working closely with developers, Salesforce teams, and delivery managers during implementation
- Facilitating workshops, stakeholder meetings, and user acceptance testing (UAT)
- Supporting system enhancements, integrations, and data migration initiatives
- Creating training materials and delivering end‑user training
- Monitoring system performance and recommending continuous improvements
- Maintaining clear and accurate project and process documentation
- Ensuring solutions align with governance, security standards, and best practices
What We’re Looking For
- Proven experience as a Business Analyst across web, CRM, or integration platforms
- Strong experience gathering and documenting functional requirements with acceptance criteria
- Experience working in Agile environments (Scrum, Kanban)
- Ability to write user stories using BDD frameworks
- Strong understanding of APIs and system integrations
- Experience with CRM implementation projects
- Excellent communication and stakeholder management skills
- Strong analytical and problem‑solving capabilities
- Experience working with Salesforce (not essential)
What You Can Expect From Us
- Meaningful work contributing to critical platforms that support connected vehicle solutions used by businesses globally.
- A standout workplace based on our purpose‑built Telematics HQ at Arden Square, Crewe, with modern, collaborative workspaces, onsite pizzeria, café, and barista station, a unique rooftop bar, and Star Wars themed features throughout the office.
- Career development with opportunities to progress your career in many directions, supported by a culture of continuous learning and knowledge‑sharing.
Rewards and Benefits
- Pension
- Life assurance
- Performance‑based bonus scheme
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘Help@Hand’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
- Free gym access at Radius Campus HQ
Diversity, Equality & Inclusion at Radius
- Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards
- Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
Equal Opportunity Employer
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
Strategic Business Analyst - CRM & Salesforce in Crewe employer: Radius
At Radius, we pride ourselves on being an exceptional employer, offering a vibrant and collaborative work environment at our purpose-built Telematics HQ in Crewe. Our commitment to employee growth is evident through personalised development plans and a culture of continuous learning, while our diverse benefits package, including wellness support and unique workplace features, ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Business Analyst - CRM & Salesforce in Crewe
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Getting to know someone inside the company can give you an edge and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've improved processes or systems in the past. This will demonstrate your ability to translate complex needs into clear solutions, just like we do at StudySmarter.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Strategic Business Analyst - CRM & Salesforce in Crewe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Business Analyst role. Highlight your experience with CRM systems, especially Salesforce, and how you've successfully translated business needs into actionable solutions.
Showcase Your Analytical Skills:We want to see your problem-solving abilities shine! Include examples of how you've analysed processes and identified improvements in previous roles. This will demonstrate your fit for our fast-paced tech environment.
Communicate Clearly:Effective communication is key in this role. Use clear and concise language in your application to show us you can articulate complex ideas simply. Remember, we’re looking for someone who can bridge the gap between business and technology!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Radius
✨Know Your CRM and Salesforce Basics
Before the interview, brush up on your knowledge of CRM systems and Salesforce. Understand how they work and their importance in business processes. This will help you speak confidently about how you can contribute to improving operational efficiency.
✨Prepare for Stakeholder Scenarios
Think of examples where you've successfully collaborated with stakeholders to gather requirements or improve processes. Be ready to discuss these scenarios in detail, highlighting your analytical skills and how you translated complex needs into actionable solutions.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working in Agile environments, make sure you understand Scrum and Kanban principles. Be prepared to discuss how you've applied these methodologies in past projects, especially in relation to user stories and functional specifications.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to tackle hypothetical problems or case studies. Demonstrate your analytical thinking and problem-solving capabilities by walking through your thought process and how you would approach finding a solution.
