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- Tasks: Coordinate technical setups and support network projects for smooth operations.
- Company: Join a global business services company with 36 years of experience.
- Benefits: Inclusive workplace, diverse initiatives, and opportunities for personal growth.
- Other info: Enjoy variety, collaboration, and occasional travel to service stations.
- Why this job: Be the key link in a growing network and make a real impact.
- Qualifications: Tech-savvy problem solver with good Excel skills and a full UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern: Office Based (5 days onsite)
Company Description
We’ve been helping businesses grow for 36 years. It’s a journey we know well. When Radius started in 1990, we ran a successful SME fuel business in North West England. Today we are a global business services company running in 19 countries across five continents. Our mission is to help companies of all sizes adapt to market changes and take advantage of the opportunities they bring. We are differentiated through our ability to provide fleet and connectivity related products and services in a one-stop shop solution to SMEs, as well as tailored solutions to enterprise level businesses.
Job Description
Thanks to the rapid growth of the UK Fuels network — and the exciting addition of a brand‑new motorway network partner — we’re expanding our team! We’re on the lookout for a proactive, technically minded problem solver to join us within our Site Network department. In this role, you’ll be right at the heart of our network operations, coordinating the technical setup of new site groups and supporting with specific network projects. Your work will help keep transactions flowing smoothly, ensuring our cards are accepted consistently across the networks in the UK and the Republic of Ireland.
What you’ll be getting up to
- You’ll be the key link between site owners, site partners, third‑party bureaus, internal teams and senior stakeholders across Radius.
- Effective communication is essential as you guide internal departments and external partners through setup and onboarding.
- Alongside these projects, you’ll help drive improvements in card acceptance across the UK Fuels and DCI networks, as well as work through risk assessment actions for our stock‑managed locations.
A bit of travel
You’ll occasionally get out and about — visiting service stations and truck stops and attending meetings at partner offices. It’s a great chance to see our network in action.
What we’re looking for
- Someone who thrives in a friendly, supportive team
- A keen eye for accuracy and continuous improvement
- A technically curious mind with some computing or electrical hardware knowledge
- Confident Excel skills, plus good working knowledge of Outlook, Teams, Word and PowerPoint
- A full UK driving licence
If you enjoy variety, collaboration and the chance to shape how a growing network operates, this could be a great fit for you!
Your responsibilities day to day will be…
- Support Network Operations Manager with technical setup and scheduling orders of site card reading equipment
- Maintain the smooth operation of the site networks (UK/ROI).
- Triage and log tickets through partner websites and communicate with partner sites to ensure smooth operating of managed network.
- Liaise with internal teams to inform or instruct various changes to the card acceptance on the site networks.
- Liaise with network partners and operators to resolve issues, escalating where necessary.
- Organise risk assessment items for all stock managed locations and manage responses via online portal.
- Manage signage stocks, signage deliveries and requests to maintain minimum stock amount at dispatch centre.
- Understand and remove or add mitigation to reduce the chance of issues occurring again.
- Assist in 3rd party card acceptance projects for European partners.
- Help to create and improve formal processes within the team to improve the technical aspects to site technical setups.
What do we expect of you?
- Organised.
- Proactive.
- Problem solving.
- Able to work to deadlines.
- Able to work independently and as part of a team.
- Good level of excel knowledge.
- Able to work on physical tasks.
Additional Information
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer:
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
Next Steps
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Site Network - Technical Support in Crewe employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Network - Technical Support in Crewe
✨Tip Number 1
Get to know the company inside out! Research Radius, their mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly face can make all the difference when it comes to landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and problem-solving. Think of examples from your past experiences that showcase your skills and how you’ve tackled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your genuine interest in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Site Network - Technical Support in Crewe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the job description. We want to see how you can bring value to our team!
Show Off Your Technical Skills: Since this role is all about technical support, don’t shy away from showcasing your computing or electrical hardware knowledge. Give us examples of how you've used these skills in past roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Radius
✨Know Your Tech
Brush up on your technical knowledge related to network operations and card reading equipment. Be prepared to discuss any relevant experience you have with computing or electrical hardware, as this will show your technical curiosity and problem-solving skills.
✨Communication is Key
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex information to different audiences, as this will demonstrate your ability to keep everyone aligned during the onboarding process.
✨Excel Skills Matter
Make sure you're comfortable with Excel, as it's a crucial tool for this role. Familiarise yourself with functions and data management techniques that could help in maintaining site networks. You might even want to prepare a few examples of how you've used Excel in past roles.
✨Show Your Organisational Skills
Prepare to discuss how you manage multiple tasks and deadlines. Think of specific instances where your organisational skills made a difference in a project. This will highlight your proactive nature and ability to work independently while still being a team player.