At a Glance
- Tasks: Support and optimise global voice platforms and network infrastructure.
- Company: Join Radius, a global business services provider with a collaborative culture.
- Benefits: Competitive salary, wellness programmes, gym access, and free daily breakfast.
- Other info: Diversity-focused workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while advancing your career.
- Qualifications: Experience with voice platforms, networking, and troubleshooting skills required.
The predicted salary is between 50000 - 65000 £ per year.
The role of Voice and Network Engineer is really important to us. Our Infrastructure team is responsible for the deployment, maintenance and management of the environment that supports applications, services and end users across Radius. Over 3000 people globally.
You will be a key part of the team, assisting with the support, maintenance and continuous improvement of the group’s global voice platforms and network environments. In-person collaboration is important to us. You will need to be able to work from our head office site in Crewe, Cheshire for a minimum of 3 days per week. The onsite facilities are excellent, including gym, changing rooms, café, barista bar, and multiple breakout areas.
What You’ll Be Doing...
- Carrying out installation, support and maintenance of the group’s voice platforms and network infrastructure.
- Taking ownership of voice and network related incidents and troubleshooting to resolution, liaising with end users, internal teams and vendors as required.
- Carrying out and coordinating activities that result in optimisation of the group’s voice and network architecture.
- Producing and maintaining documentation in relation to the group’s voice and network infrastructure including architecture diagrams.
- Proactively looking for ways in which the group’s voice and network infrastructure can be improved in order to ensure optimal performance and stability.
- Proactively researching and recommending courses of action to prevent problems and to maintain high infrastructure service levels for our internal customers.
- Working with IT management to define the voice and network strategy.
- Ensuring Change Management processes are followed for all system changes.
- Managing root cause analysis to eliminate recurring support issues.
What We’re Looking For...
- Proven experience of the following technologies:
- Enterprise level voice and collaboration platforms (Five9 preferred)
- Call recording and reporting solutions
- SIP
- Network hardware including switching, routing and firewall functionality (Cisco and Fortinet preferred)
- Routing protocols and technologies including BGP
- SD-WAN technologies
- Cisco Meraki
- Cloud hosting (AWS and Azure preferred)
- Ability to troubleshoot, diagnose, and resolve voice and network outages and performance issues.
- Knowledge of IT Security fundamentals.
- An understanding of Service Management disciplines, ideally using the ITIL framework.
- Experience of working alongside software development teams, supporting and advising on best practice to maintain performance and availability.
What You Can Expect From Us...
Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes:
- Pension
- Life assurance
- Employee fuel card scheme
- Electric Vehicle scheme
- Employee assistance programme
- Wellness and healthcare assistance via ‘Help@Hand’ by Unum
- ‘Cycle to work’ scheme
- Free breakfast daily in the office
And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more!
A Bit About Us...
At Radius, we’ve been helping businesses grow for over 35 years. From our origins as a fuel card provider in North West England, we’ve evolved into a global business services provider operating in 19 countries across five continents. Our mission is to help companies of all sizes adapt to change and seize new opportunities. We’re proud to offer a one-stop solution for fleet and connectivity services, tailored to meet the needs of both SMEs and enterprise-level organisations.
Additional Information
Diversity, Equality & Inclusion at Radius: Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
Next Steps
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Senior Voice and Network Engineer in Crewe employer: Radius
At Radius, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Located in Crewe, our modern office is equipped with outstanding facilities, including a gym and café, while our commitment to employee growth is reflected in our comprehensive benefits package and diverse inclusion initiatives. Join us to make a meaningful impact in a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Voice and Network Engineer in Crewe
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews like it’s game day! Research the company, understand their voice and network infrastructure, and be ready to discuss how your skills align with their needs. Practise common interview questions and have some examples ready to showcase your experience.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email to express your continued interest can set you apart from other candidates. It shows you're proactive and genuinely keen on the role.
✨Tip Number 4
Use our website to apply! We’ve got all the resources you need to make your application stand out. Plus, applying directly through us means you’re more likely to get noticed by our hiring team. So, what are you waiting for? Get that application in!
We think you need these skills to ace Senior Voice and Network Engineer in Crewe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with voice and network technologies, especially those mentioned in the job description. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Share specific examples of your past experiences that relate to the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve successfully troubleshot voice and network issues. We love candidates who can demonstrate their ability to resolve problems effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Radius
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise-level voice and collaboration platforms, especially Five9. Be ready to discuss your experience with SIP, network hardware, and routing protocols like BGP. The more familiar you are with these technologies, the more confident you'll feel during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled voice and network outages in the past. Think about specific incidents where you took ownership and resolved issues. This will demonstrate your ability to troubleshoot effectively and your proactive approach to maintaining high service levels.
✨Understand the Company Culture
Familiarise yourself with Radius's mission and values. They value collaboration and inclusivity, so be prepared to discuss how you can contribute to their team environment. Mention any experiences that align with their commitment to diversity and inclusion.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the current challenges they face with their voice and network infrastructure or how they define success in this position. This shows your genuine interest and helps you assess if it's the right fit for you.
