At a Glance
- Tasks: Lead customer experience initiatives and manage NPS and CSAT programmes.
- Company: Radius in Crewe, a company focused on customer centricity and inclusivity.
- Benefits: Inclusive environment with health and diversity initiatives.
- Other info: Opportunity for travel and professional growth in a dynamic setting.
- Why this job: Make a real impact on customer experience across Europe.
- Qualifications: Strong analytical skills and effective communication with diverse audiences.
The predicted salary is between 40000 - 50000 £ per year.
Radius in Crewe is seeking a Customer Centricity Manager to drive the Group Customer Centricity programme. This operational role includes managing NPS and CSAT initiatives, delivering presentations to senior leaders, and ensuring the integrity of customer insights across multiple platforms.
Candidates should have strong analytical skills and the ability to communicate effectively with diverse audiences. The company promotes an inclusive environment and offers various health and diversity initiatives. Willingness to travel across Europe is required.
Customer Experience Program Lead - NPS & Insights in Crewe employer: Radius
At Radius in Crewe, we pride ourselves on being an excellent employer by fostering a culture of inclusivity and collaboration. Our commitment to employee growth is evident through our various health and diversity initiatives, alongside opportunities for professional development and travel across Europe. Join us to be part of a dynamic team that values customer insights and empowers you to make a meaningful impact.
