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- Tasks: Manage customer accounts, retain contracts, and upsell products in a vibrant office environment.
- Company: Join a forward-thinking global business focused on sustainable mobility and technology solutions.
- Benefits: Enjoy competitive rewards, 25 days holiday, and a supportive wellness programme.
- Why this job: Be part of a growing team driving innovation and sustainability in the industry.
- Qualifications: 5 GCSEs and 2+ years in a customer-facing role, preferably in sales.
- Other info: Inclusive workplace with opportunities for career development and personal growth.
The predicted salary is between 28800 - 48000 £ per year.
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our vision and drive have seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering, and with leading e-mobility solutions we’re committed to guiding businesses through the energy transition, building a more sustainable, connected future.
The role of Customer Account Manager – SME and MSME is an exciting new position as part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention of our fastest-growing area in the business. This role is office-based in Crewe, within a vibrant office environment. Success in this role depends on being customer-focused with a strong appetite for customer retention and upsell. You will report into our Sales Manager.
Your Key Responsibilities Day To Day Will Be:
- Making daily calls to aligned customers
- Retaining and renewing customer contracts
- Upselling into customer accounts
- Driving cross-company referrals
- Developing knowledge of Radius’ product portfolio with the ability to fully explain features and benefits
- Working closely with key partners across the major networks
- After-sales service to ensure customers are satisfied
- Using various CRM systems to extract data and keep them up to date
- Common trend analysis
Qualifications:
- 5 GCSE passes
- A-Level or equivalent
- 2+ years in a customer-facing environment (preferably Sales)
Additional Information & Benefits:
- Competitive rewards package with opportunities to develop and progress your career
- Access to our competitive reward and benefits package
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via Help@Hand by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- Cycle to work scheme
If you feel we are a good match for each other, you can apply online now. For more about the role or life at Radius before applying, contact our talent team via the provided email address. Radius is an equal opportunities employer. We welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to an inclusive and accessible recruitment process. If you require adjustments or accommodations at any stage, please let us know, and we will support you. We reserve the right to close a vacancy before the closing date in the event of overwhelming responses or changes in business priorities.
Customer Account Manager – SME and MSME in Crewe employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager – SME and MSME in Crewe
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your experience aligns with the role of Customer Account Manager. Think about specific examples where you've excelled in customer retention or upselling.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Account Manager – SME and MSME in Crewe
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your experience in customer-facing roles. We want to see how you've successfully managed customer relationships and driven retention in the past.
Know Our Products: Familiarise yourself with our product portfolio before applying. We love candidates who can demonstrate an understanding of our offerings and how they can benefit customers.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Radius
✨Know Your Customer
Before the interview, take some time to research the company’s customer base and their needs. Understanding the challenges faced by SMEs and MSMEs will help you demonstrate your customer-focused mindset and show how you can contribute to customer retention and upselling.
✨Familiarise Yourself with the Product Portfolio
Dive deep into the company’s product offerings. Be prepared to discuss how these products can benefit customers and how you would explain their features effectively. This knowledge will not only impress your interviewers but also show your commitment to the role.
✨Showcase Your Sales Experience
Highlight your previous experience in a customer-facing environment, especially in sales. Prepare specific examples of how you've successfully retained customers or upsold products in the past. This will illustrate your ability to drive results in the new role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
