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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships while upselling solutions.
- Company: Leading tech solutions provider in a vibrant office environment.
- Benefits: Competitive rewards package and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in customer retention.
- Qualifications: Sales experience and excellent rapport-building skills.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology solutions provider in Crewe seeks a Customer Account Manager to join its expanding team. The role focuses on managing and retaining customer contracts in the SME and MSME markets, with responsibilities including daily customer interactions and upselling.
Ideal candidates should have a background in sales, be customer-focused, and possess strong rapport-building skills.
This full-time position offers a competitive rewards package and opportunities for career growth within a vibrant office environment.
Customer Account Manager: Growth & Retention (Crewe) employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager: Growth & Retention (Crewe)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give us the inside scoop on the company culture and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and achievements. This shows we’re genuinely interested and helps us tailor our answers to align with their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. The more comfortable we are with our responses, the better we’ll come across during the real deal.
✨Tip Number 4
Don’t forget to follow up after the interview! A simple thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Account Manager: Growth & Retention (Crewe)
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your sales experience in your application. We want to see how you've successfully managed customer accounts and driven growth in the past. Use specific examples to demonstrate your ability to upsell and retain customers.
Be Customer-Focused: In your written application, emphasise your customer-centric approach. We love candidates who can build strong relationships with clients, so share any relevant experiences that showcase your rapport-building skills and dedication to customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Account Manager role. We appreciate when candidates show they understand our company and the specific needs of the SME and MSME markets.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of your application. Plus, you’ll get to see more about our vibrant office culture while you’re there!
How to prepare for a job interview at Radius
✨Know Your Customer Base
Before the interview, research the SME and MSME markets thoroughly. Understand the challenges these businesses face and think about how you can help them grow and retain their contracts. This knowledge will show your potential employer that you're genuinely interested in their customers.
✨Showcase Your Sales Skills
Prepare to discuss specific examples from your past sales experiences. Highlight instances where you've successfully upsold or retained customers. Use metrics to back up your claims, as numbers can really impress during an interview.
✨Build Rapport with the Interviewer
Since rapport-building is key for this role, practice your interpersonal skills before the interview. Be friendly, listen actively, and engage with the interviewer. A good connection can make a lasting impression and demonstrate your suitability for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer retention and growth strategies. This not only shows your interest in the role but also gives you valuable insights into how you can contribute to their success.
