Collections Manager in Crewe

This role is initially being offered as a 12 months FTC. The Collections Manager will report to the Head of Collections and play a pivotal role within our Credit & Collections function. This position is responsible for overseeing collections activities, ensuring timely recovery of outstanding debts and maintaining a positive cash flow. The ideal candidate will be a proactive, results-driven professional with extensive experience in collections management and a passion for developing and refining collections strategies. We would love to welcome you to our Crewe office, working hours of Monday‑Friday, 8:30 am – 5:00 pm.

Responsibilities

• Develop and implement the collections strategy in line with the company's financial objectives and risk appetite.
• Oversee the end-to-end collections process, including managing the collections team to ensure efficient and timely resolution of outstanding accounts.
• Monitor collections performance and generate reports, providing insights and recommendations to senior management on optimizing cash flow.
• Ensure adherence to regulatory requirements and industry standards within the collections function.
• Stay informed of industry trends, emerging risks, and best practices in collections management.
• Support the Head of Collections in driving process improvements and professional growth within the collections team.
• Collaborate with key stakeholders across departments to align collections strategies with company objectives.
• Identify areas for automation and process improvement to enhance collections efficiency.
• Build and maintain relationships with external partners, such as collection agencies, legal firms, and other relevant entities.
• Regularly review and update collection policies and procedures to align with evolving company and regulatory requirements.
• Design, implement, and maintain collections reports and dashboards to provide real‑time visibility into collections performance for management and stakeholders.

Qualifications

• Minimum of 3 years of experience in collections management, with a proven record of success in a leadership role.
• Strong understanding of collections principles, regulatory requirements, and best practices in collections.
• Excellent analytical and problem‑solving skills with an aptitude for data-driven decision‑making.
• Expertise in data management and reporting systems, with experience in collections reporting.
• Outstanding communication and interpersonal skills, with the ability to collaborate effectively at all levels.
• Proven leadership and team management abilities, with a focus on developing and mentoring talent.
• Proficiency in PowerPoint and presenting to senior management.
• Experience working with collection agencies or legal recovery services is desirable.

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, Performance bonus (% dependent upon department), Enhanced Maternity pay, Cycle to work and Electric Car Scheme, and a whole host of options to support your physical, mental, and financial wellbeing.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. Equal Opportunity Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.