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For Companies At a Glance
- Tasks: Build strong relationships with customers and support their journey with our innovative telematics solutions.
- Company: Join a forward-thinking global business focused on sustainable mobility and technology.
- Benefits: Enjoy 25 days annual leave, competitive salary, and excellent training opportunities.
- Why this job: Make a real impact by helping businesses adapt to the future of connectivity.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Inclusive workplace with opportunities for career growth and development.
The predicted salary is between 28800 - 48000 £ per year.
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering.
As an Account Manager, you will play a key role in developing and maintaining strong, long-term relationships with a portfolio of customers. Acting as a trusted advisor and primary point of contact, you will support customers throughout their lifecycle. You will proactively manage customer needs, resolve issues efficiently, and ensure customers gain maximum value from the Radius Telematics product and service portfolio, while contributing to upsell, cross sell and retention objectives.
What do we expect of you?
- Own customer growth by supporting onboarding, training, and the adoption of best practices to maximise business value and return on investment.
- Drive upsells and cross-sell campaigns, enabling customers to take greater advantage of the Radius Telematics product and service portfolio while building longer-term contractual relationships.
- Act as the primary point of contact for customers, ensuring queries and issues are managed efficiently and directing customers to appropriate support resources where required.
- Support the creation of customer references, case studies, testimonials, and referrals from the assigned customer portfolio.
- Act as a customer advocate by gathering feedback, understanding customer needs and industry trends, and communicating insights back to internal teams.
- Work closely with internal teams to manage escalations and ensure timely resolution of critical customer issues.
- Collaborate with the sales team to support prospect engagement and promote new products, features, and enhancements.
- Resolve customer issues and complaints professionally.
What You Can Expect From Us
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Benefits
- 25 Days annual leave
- Excellent training and coaching
- Opportunities for ongoing development and progression
- Life assurance
- Competitive base salary
- Rewarding commission scheme
If you feel we are a good match for each other, you can apply online now. If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via email.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates.
Account Manager - Telematics in Crewe employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Telematics in Crewe
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer relationship management and upselling. Make sure they know you can drive growth and deliver value to their customers.
✨Tip Number 3
Be prepared for interviews! Research the company and its products thoroughly. Understand their mission around sustainability and connectivity so you can speak confidently about how you can contribute to their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey towards innovative solutions in telematics.
We think you need these skills to ace Account Manager - Telematics in Crewe
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being an Account Manager and how you can contribute to our mission of sustainable mobility.
Tailor Your Experience: Make sure to highlight your relevant experience in customer relationship management. We’re looking for someone who can build strong, long-term relationships, so share specific examples that demonstrate your skills in this area.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our journey of growth!
How to prepare for a job interview at Radius
✨Know Your Product Inside Out
As an Account Manager for Telematics, it's crucial to understand the Radius product and service portfolio thoroughly. Familiarise yourself with the features, benefits, and how they can solve customer problems. This knowledge will help you confidently answer questions and demonstrate your ability to support customers effectively.
✨Showcase Your Relationship-Building Skills
During the interview, highlight your experience in developing long-term relationships with clients. Share specific examples of how you've acted as a trusted advisor in previous roles, focusing on how you managed customer needs and resolved issues efficiently. This will show that you can maintain trust and foster strong connections.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer management abilities. Prepare by thinking of past experiences where you successfully handled customer complaints or drove upsell campaigns. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Passion for Sustainability
Since sustainability is at the core of the company's mission, express your enthusiasm for sustainable practices and how they relate to the telematics industry. Discuss any relevant experiences or initiatives you've been involved in that align with this vision, showing that you're not just a fit for the role but also for the company's values.
