At a Glance
- Tasks: Manage customer accounts, retain contracts, and upsell products in a vibrant office environment.
- Company: Join Radius, a dynamic company committed to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, annual salary reviews, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers thrive and grow with our products.
- Qualifications: 5 GCSEs and 2+ years in a customer-facing role required.
The predicted salary is between 30000 - 40000 £ per year.
Account Manager – SME is an exciting new role as part of the Account Management team. You will be responsible for the in-life management and retention of our fastest growing areas in the business. This role is office based in Crewe, and you’ll be part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Retentions Manager.
Responsibilities
- Making daily calls to aligned customers
- Retain and renew customer contracts
- Upselling into customer accounts
- Driving cross-company referrals
- Developing learning of Radius product portfolio with the ability to fully explain features and benefits
- Working closely with key partners across the major networks
- After-sales service to ensure customers are satisfied
- Using various CRM systems to extract data and keep them up to date
- Common trend analysis
Qualifications
- 5 GCSE passes
- A-Level or equivalent
- 2+ years in a customer-facing environment (preferably Sales)
Our Benefits
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via Help@Hand by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- Cycle to work scheme
Diversity, Equality & Inclusion
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process. If you require any adjustments or accommodations at any stage of the process, please let us know.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Next Steps
If you feel we are a good match for each other, you can apply online now. For more information about the role or life at Radius before applying, please contact our talent team via talent@radius.com.
Account Manager - SME in Crewe employer: Radius
At Radius, we pride ourselves on being an excellent employer, offering a vibrant office environment in Crewe where collaboration and customer focus thrive. Our commitment to employee growth is reflected in our comprehensive benefits package, including 25 days of holiday, annual salary reviews, and wellness support, ensuring that our team members feel valued and empowered to succeed in their roles. Join us to be part of a diverse and inclusive culture that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - SME in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Radius. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Radius before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - SME in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Radius:Your cover letter is your chance to shine! Tell us why you want to work at Radius specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Radius!
How to prepare for a job interview at Radius
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
