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- Tasks: Lead a dynamic collections team, ensuring smooth operations and high customer service standards.
- Company: Join Radius, a forward-thinking global business focused on sustainable mobility and technology solutions.
- Benefits: Enjoy a friendly culture, competitive pay, bonus potential, and core benefits in a fast-growing company.
- Why this job: Be part of a mission-driven team that values innovation, inclusivity, and continuous improvement.
- Qualifications: 1+ year in a supervisory role with strong leadership and analytical skills required.
- Other info: Open to diverse backgrounds; we value inclusivity and support adjustments during the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Collections Supervisor will report to the Collections Manager and play a key role in ensuring the smooth day-to-day operations of our collections team. This position is responsible for overseeing and guiding a team of collections agents, ensuring efficient and effective collection of outstanding debts, and supporting the team in meeting key performance targets. The ideal candidate will be a hands-on, results-oriented leader with a strong background in collections and a commitment to maintaining a high level of customer service.
We would love to welcome you to our EuroCard office in Crewe, working hours of Monday-Friday, 8:30 am – 5:00 pm.
Responsibilities
- Supervise and support the collections team in handling inbound and outbound collection calls, ensuring compliance with company policies and regulatory requirements.
- Monitor team performance, providing coaching and feedback to help team members achieve their targets and maintain high standards of customer service.
- Assist in developing and implementing strategies to optimize the collections process and enhance team productivity.
- Prepare and maintain daily, weekly, and monthly performance reports for review by the Collections Manager.
- Serve as the first point of escalation for complex cases, providing solutions and guidance to the team.
- Ensure adherence to quality and compliance standards within the collections team.
- Identify training and development needs within the team and work with the Collections Manager to implement appropriate training programs.
- Collaborate with the Collections Manager to identify and implement process improvements and automation opportunities within the collections function.
- Foster a positive and motivating work environment within the team, promoting a culture of accountability and continuous improvement.
Qualifications
- At least 1 year in a supervisory or team lead role within a Collections team.
- Strong understanding of collections processes, techniques, and regulatory requirements.
- Excellent leadership and people management skills, with experience in coaching and motivating a team.
- Proven ability to manage performance and meet key performance indicators (KPIs) in a fast-paced environment.
- Strong analytical skills with the ability to generate and interpret reports to track team performance.
- Exceptional communication and interpersonal skills, with the ability to resolve escalated issues effectively.
- Ability to prioritize tasks and manage time effectively in a high-pressure environment.
- High level of integrity and commitment to ethical standards.
- Strong problem-solving skills with a proactive approach to challenges.
- Commitment to continuous improvement and a positive team environment.
- Adaptability and resilience in managing changing priorities.
What can you expect from us
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Still curious?
If you’re interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds. Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Team.
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via the email address provided. Radius is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Accounting/Auditing and Finance
Industries: Business Consulting and Services
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Collections Supervisor employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends in collections management and e-mobility solutions. Understanding how these areas intersect can give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the collections field, especially those who have experience in supervisory roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Be ready with specific examples that demonstrate your ability to meet KPIs and improve team performance.
✨Tip Number 4
Research Radius as a company, focusing on their commitment to sustainability and innovation. Showing that you align with their values can make a strong impression during your interview.
We think you need these skills to ace Collections Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and supervisory roles. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing collections teams. Mention specific achievements that align with the responsibilities of the Collections Supervisor role.
Highlight Relevant Skills: In your application, emphasise your analytical skills, problem-solving abilities, and experience with performance management. These are crucial for the Collections Supervisor position.
Show Enthusiasm for the Company: Express your interest in Radius and their commitment to sustainability and innovation. This will show that you are not just looking for any job, but are genuinely interested in contributing to their mission.
How to prepare for a job interview at Radius
✨Understand the Collections Process
Make sure you have a solid grasp of collections processes and techniques. Be prepared to discuss your experience in managing collections teams and how you've successfully navigated regulatory requirements in the past.
✨Showcase Leadership Skills
As a Collections Supervisor, you'll need to demonstrate strong leadership abilities. Share examples of how you've motivated and coached team members to achieve their targets, and how you foster a positive work environment.
✨Prepare for Performance Metrics Discussion
Be ready to talk about key performance indicators (KPIs) you've managed in previous roles. Highlight your analytical skills by discussing how you've used data to track team performance and implement improvements.
✨Emphasise Problem-Solving Abilities
Expect questions about how you've handled complex cases or escalated issues in the past. Prepare specific examples that showcase your proactive approach to problem-solving and your commitment to maintaining high customer service standards.