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For Companies At a Glance
- Tasks: Engage with clients, resolve queries, and manage customer expectations in a dynamic environment.
- Company: Join Radius, a global leader in sustainable mobility and technology solutions since 1990.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a mission-driven company focused on sustainability and innovation in telecommunications.
- Qualifications: Ideal for those with admin experience, strong communication skills, and a knack for problem-solving.
- Other info: Radius values diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Radius is an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
Role
The role of Client Services Executive within our Crewe team is important to us. You will be responsible for handling calls and e-mails from business clients, handling queries, and resolving issues regarding their mobile phones, networks and Telecoms. You\\\’ll be a natural communicator who thrives on engaging with customers – helping to resolve issues, discuss new products and find opportunities to add value.
We would love to welcome you to our Crewe office, with the working hours of Monday – Friday 8:30am – 5:00pm/9:00am – 5:30pm.
Responsibilities
- Ensure phone answering takes priority and is answered in line with company guidelines (3 rings).
- Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases.
- Resolve all ‘owned’ queries in line with company guidelines/SLAs.
- Manage customer expectations always – quoting realistic timeframes to complete tasks.
- Pass any sales opportunities identified through customer conversation to the Account Manager.
- Ensure Salesforce and GDPR rules are adhered to in line with company requirements.
- Continual Improvement – Identify process or procedures, providing evidence of change details/benefits to the Line Manager.
- Keep up to date on the Radius Telecoms & IT product portfolio.
Qualifications
- Experience in an admin heavy/office environment.
- Experience in working as part of a team
- Telecoms knowledge/experience in the industry is desirable
- Proficient in the use of Customer Service Management system – Salesforce is desirable
- Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel
- The ability to prioritise tasks, with strong organisational and time management skills.
- Able to adapt and succeed in a fast paced, changing environment.
- Strong communication skills, with the ability to communicate at all levels.
Additional Information
Still Curious? If you feel we are a good match for each other, you can apply online now. If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]. Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note To Recruitment Agencies: We do not accept speculative recruitment agency CVs or profiles. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Marketing and Sales
- Industries: Telecommunications
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Client Services Executive employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarise yourself with the telecommunications industry, especially e-mobility solutions. Understanding the latest trends and technologies will help you engage more effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer queries and resolving issues, which are key aspects of the Client Services Executive role.
✨Tip Number 3
Get comfortable with Salesforce or similar Customer Relationship Management systems. Familiarity with these tools will not only boost your confidence but also show your potential employer that you're ready to hit the ground running.
✨Tip Number 4
Network with current employees or professionals in the telecoms sector. This can provide you with insider insights about the company culture at Radius and the specific challenges faced in the role, giving you an edge in your application.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Client Services Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Communication Skills: Since strong communication skills are essential for this role, make sure to provide examples in your CV and cover letter that demonstrate your ability to engage with customers effectively and resolve issues.
Showcase Relevant Experience: If you have experience in a customer service or telecoms environment, be sure to emphasise this in your application. Mention specific tools like Salesforce if you have used them, as this will show you are familiar with the systems they use.
Personalise Your Application: Address your cover letter to the hiring team at Radius and express your enthusiasm for the role and the company’s mission. A personal touch can make your application stand out from the rest.
How to prepare for a job interview at Radius
✨Know the Company Inside Out
Before your interview, make sure to research Radius thoroughly. Understand their mission, values, and the products they offer, especially in e-mobility and sustainable solutions. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Client Services Executive, strong communication is key. Prepare examples of how you've effectively resolved customer issues or engaged with clients in the past. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Familiarise Yourself with Salesforce
Since experience with Customer Relationship Management systems like Salesforce is desirable, brush up on your knowledge of it. If you have prior experience, be ready to discuss how you've used it to manage customer queries and track service level agreements.
✨Demonstrate Adaptability
The role requires someone who can thrive in a fast-paced environment. Prepare to share instances where you've successfully adapted to changes or challenges in your previous roles. Highlighting your organisational skills and ability to prioritise tasks will also be beneficial.
