At a Glance
- Tasks: Assist customers with vehicle rentals and provide top-notch service.
- Company: Join Radius Vehicle Solutions, a leader in innovative fleet solutions.
- Benefits: Enjoy 22 days holiday, health insurance, and a competitive salary.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Be part of a dynamic team and grow your career in the vehicle rental industry.
- Qualifications: Experience in commercial vehicle hire and strong communication skills preferred.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Radius Vehicle Solutions is part of Radius Payment Solutions, a market‑leading global business solutions provider. Radius Vehicle Solutions Ireland is a growing company, priding ourselves on our customer‑focused approach and attention to detail. We take the time to understand our customer’s needs before we propose any of our fleet solutions, continually refining our offering so it consistently delivers to our customer’s expectations. Our people are crucial to the success of our business. They help us develop new and innovative products across a growing range of businesses, from fleet telematics, insurance to electric vehicle charging and vehicle hiring solutions. We like to nurture our team and give them a wide range of opportunities to grow within the business, helping them become experts in their chosen area and leaders for the future.
Job Description
- Handle all telephone enquiries in a polite and helpful manner.
- Provide a high level of Customer Service in all customer contact situations, recognising the company’s Customer Service standards and your opportunity to deliver total customer satisfaction.
- Take bookings and explain rental terms and conditions to customers.
- Carry out instructions/procedures as requested by Senior Management.
- Adhere to Self‑Drive Hire Insurance terms and conditions.
- Accurately complete all rental administration and vehicle documentation according to the Company’s Operating Procedure.
- Drive company vehicles with care and adhere to the company Driving Standards Policy.
- Deliver and collect vehicles to customers’ specified requirements and inform customers of all relevant information regarding vehicle handover and termination.
- Complete fleet checks in order to protect and monitor company assets.
- Ensure effective damage reporting to minimise unnecessary repair costs.
- Ensure that maintenance levels are adhered to and monitored regularly.
- Ensure effective monitoring of the Pre‑Hire and Return Condition Report.
- Identify potential contract hire, spot hire clients to maximise business opportunities.
- Identify personal training and development needs to keep abreast of current legislation in the Rental / Commercial Vehicle Market.
- Liaise with Rental Manager to achieve necessary vehicle levels to maximise business opportunities.
- Liaise with internal departments where appropriate.
- Any other reasonable duty as requested by Senior Management.
Qualifications
- Commercial vehicle Hire experience preferable.
- Strong communications skills.
- Practical knowledge of computerised systems.
- Strong team player who is motivated by variety and responsibility.
Additional Information
- 22 days holidays + Bank Holidays.
- Working Mon‑Fri 08:30 – 17:00.
- Life assurance.
- Health Insurance after 12 months.
- Pension Scheme.
- Competitive Salary based on experience.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
Rental Advisor in Belfast employer: Radius
At Radius Vehicle Solutions, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. With a strong focus on customer satisfaction and innovative solutions, we offer extensive training and development opportunities to help you grow into an expert in the rental industry. Located in Ireland, our team enjoys a competitive salary, generous holiday allowance, and a commitment to inclusivity, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Radius Vehicle Solutions' values and services. This way, you can show how your skills align with their customer-focused approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and how you handle customer service situations.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or the company culture. It shows you're genuinely interested and helps you assess if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Radius team right from the start.
We think you need these skills to ace Rental Advisor in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, as this is key for the Rental Advisor role.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with our customer-focused approach and attention to detail, as these are important to us at Radius Vehicle Solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Radius
✨Know Your Customer Service Standards
Familiarise yourself with the company's customer service standards before the interview. Be ready to discuss how you would handle various customer scenarios, showcasing your ability to deliver total customer satisfaction.
✨Understand the Rental Process
Brush up on the rental terms and conditions, as well as the documentation involved in vehicle rentals. Being able to explain these processes clearly will demonstrate your knowledge and readiness for the role.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this position, practice articulating your thoughts clearly and confidently. Consider role-playing common customer interactions to prepare for potential questions during the interview.
✨Highlight Your Team Player Attitude
Emphasise your ability to work well within a team. Share examples of past experiences where you collaborated effectively with colleagues or contributed to a team goal, as this aligns with the company’s focus on nurturing their team.
