Associate Technical Support Analyst

We're looking for an Associate Technical Support Analyst to join the software development team in our Fuel Solutions business. You'll sit at the intersection of technology, problem solving, and customer interaction, working as part of a well-established team responsible for building, maintaining, and supporting feature-rich platforms across both our Fuel card and Electric Vehicle (EV) solutions.

We're looking for someone who enjoys solving real-world problems, prides themselves on service excellence, and can work closely with fast-paced software development teams. If you have a mix of technical knowledge, analytical ability, and strong communication skills, we'd love to hear from you.

You'll be the first point of contact for customers and business users, assisting with product and software-related queries, ensuring a seamless and professional experience through timely responses and clear communication. You'll apply problem-solving skills and an analytical approach to deliver effective resolutions while upholding excellent customer service standards.

What We're Looking For

• A solid technical background, enabling effective communication with development teams.
• A team-oriented, collaborative, and resilient mindset with attention to detail and sound judgement when escalating.
• Knowledge of SQL, with the ability to run queries to investigate issues, validate data, and support troubleshooting and root-cause analysis.
• Familiarity with using API testing tools such as Insomnia or Postman to test, validate, and troubleshoot API requests and responses.
• Analysis skills, with expertise in gathering and documenting detailed information to inform potential future development.
• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• A proactive mindset with robust problem-solving abilities.
• Self-motivated and adaptable, thriving in fast-moving environments.
• Passionate about learning, growth, and continuous improvement.
• Familiarity with frameworks such as ITIL.
• Understanding of microservices architecture will be an advantage.

What You Can Expect From Us

• Meaningful work: You'll be contributing to a critical platform that supports fuel and EV solutions used by businesses globally.
• A standout workspace: Based next to our Radius Campus HQ in Crewe, you'll enjoy modern, collaborative workspaces, onsite gym, café, barista station, a unique sports bar, and Doctor Who themed features.
• Career development: Your impact on Radius will be rewarded with the opportunity to progress your career in many directions. We have established a culture of continuous learning and knowledge-sharing which means our colleagues are constantly exposed to new experiences and ways of working. Every individual, from entry-level to the senior team, has their own personal development plans with clear routes for progression and regular reviews.

Rewards and Benefits

• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via 'Help@Hand' by Unum
• 'Cycle to work' scheme
• Free breakfast daily in the office
• Free gym access at Radius Campus HQ

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.