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For Companies At a Glance
- Tasks: Manage customer relationships and drive retention strategies in a vibrant office environment.
- Company: Join a forward-thinking global business focused on sustainable mobility and technology solutions.
- Benefits: Enjoy 25 days holiday, competitive salary, and a modern office space in Crewe.
- Other info: Inclusive workplace with opportunities for career development and personal growth.
- Why this job: Be part of a growth journey and make a real impact in customer experience.
- Qualifications: Telecoms background and 5 GCSE passes required; A-Level or equivalent preferred.
The predicted salary is between 30000 - 40000 £ per year.
Heard of us? We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering.
The role of Account Manager – Mid Market is an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention in a well-established area of the business. This role is office based in Crewe, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager.
Responsibilities
- Responsible for in-life management of a customer base, by developing personal relationships with key clients, identifying new opportunities within that base, and strengthening and securing them through relationship management.
- Keep churn within the account base to a minimum and drive retention strategies.
- Increase cross-selling/product penetration within the account base.
- Deliver outstanding customer experience by exceeding the needs of the customer.
- Manage profitability in line with commercial guidelines.
- Work with internal teams and key stakeholders to ensure an exceptional customer experience.
- Keep up to date on knowledge of the industry and undertake necessary training.
Qualifications
- Telecoms background essential
- 5 GCSE passes
- A-Level or equivalent
Additional Information
Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.
Our Benefits
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Employee assistance programme
- 24 hour wellness and healthcare assistance via “Help@Hand” by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- Cycle to work scheme
- Modern office space in Crewe that will provide you with an outstanding working environment.
If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via email.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
Account Manager – Mid Market employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager – Mid Market
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in customer retention and upselling. When you get the chance to chat with potential employers, let them see how you can bring value to their team.
✨Tip Number 3
Research the company inside out! Understand their products, services, and values. When you know what they stand for, you can tailor your conversations to show how you fit into their vision for sustainable mobility and technology solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey at Radius. Don’t miss out on this opportunity!
We think you need these skills to ace Account Manager – Mid Market
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being an Account Manager and how you can contribute to our mission of sustainable mobility.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in telecoms and account management. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and driven retention strategies in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board for this exciting journey with us!
How to prepare for a job interview at Radius
✨Know Your Stuff
Make sure you brush up on the company's history and their innovative solutions in sustainable mobility and technology. Understanding their mission and how they support customer needs will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Customer Focus
As an Account Manager, being customer-focused is key. Prepare examples of how you've successfully managed client relationships in the past, highlighting your strategies for retention and upselling. This will demonstrate that you can deliver outstanding customer experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations with clients. Think of specific scenarios where you turned a potential churn into a success story, and be ready to discuss your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, growth opportunities, or how they measure success in the Account Management role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.