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- Tasks: Manage customer accounts and drive sales without cold calling.
- Company: Join Radius, a leader in sustainable mobility and technology solutions with a global presence.
- Benefits: Enjoy a friendly culture, competitive pay, bonus potential, and core benefits.
- Why this job: Be part of a fast-growing, innovative company that values inclusivity and continuous improvement.
- Qualifications: Experience in account management or sales; telecoms knowledge is a plus.
- Other info: Office-based role in Belfast, Monday to Friday, 8:30am - 5:00pm.
The predicted salary is between 28800 - 43200 £ per year.
- Work Pattern: Office Based (5 days onsite)
Company Description
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Description
The role ofAccount Manager – Mid Marketis an exciting new role as a part of an expanding team in the Account Management team. You will be responsible for the in-life management and retention in a well-established area of the business.
This role is office based in Belfast, and you’ll be a part of a vibrant office environment. The key to success in this role is to have a strong will to be customer-focused with an appetite for customer retention and upsell. You will report into our Mid Market Sales Manager.
Your key responsibilities day to day will be…
- Responsible for in-life management of a customer base, by developing personal relationship with key clients, identifying new opportunities within that base, strengthen and secure through relationship management
- Keep churn within account base to <5>
- To increase cross selling/product penetration within account base
- Deliver outstanding customer experience by exceeding the needs of the customer
- Manage profitability in line with commercial guidelines
- Work with internal teams and key stakeholders to ensure an exceptional customer experience
- Keep up to date on knowledge of the industry and undertake necessary training
What do we expect for you?
- Deliver a proactive review strategy for all customer base
- Drive upselling and cross-selling within customer base, including the build of a sustainable pipeline
- Deliver a retention strategy to help reduce churn in line with expectations
- Demonstrate excellent commercial acumen to help maintain margin and drive gross profitability
- Develop long-standing, meaningful relationships with all clients assigned, and build relationships with all key stakeholders
- Have a positive attitude toward customers in all interactions and establish rapport
- Be a Team player
- Apply honesty, initiative, flexibility, and confidentiality
- Maintain a positive work atmosphere and culture
Qualifications
Additional Information
- 25 days holiday + bank holidays
- Annual salary review
- Pension plan
- Life assurance
- Electric Vehicle salary sacrifice scheme
- assistance programme
- 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
- Time off for fertility treatment and in the event of pregnancy loss
- ‘Cycle to work’ scheme
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
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Account Manager employer: Radius
Contact Detail:
Radius Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Radius and its services. Understanding their offerings will help you engage in meaningful conversations with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network within the telecoms industry. Attend relevant events or join online forums to connect with professionals who can provide insights into the sector and potentially refer you to opportunities at Radius.
✨Tip Number 3
Prepare to discuss your previous account management experiences. Think of specific examples where you successfully maintained customer relationships or exceeded sales targets, as these will be crucial in showcasing your fit for the role.
✨Tip Number 4
Demonstrate your initiative by researching common challenges faced by customers in the telecoms industry. Being able to suggest solutions or improvements during your interview will show that you're proactive and ready to add value to Radius.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Radius and its mission in sustainable mobility and technology solutions. Highlight your understanding of their services and how they align with your skills in your application.
Tailor Your CV: Make sure your CV reflects your account management or sales experience, particularly any relevant achievements. Emphasise your communication skills and any experience in telecoms, even if it's not a necessity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Discuss how your background and skills make you a great fit for managing customer relationships and driving sales at Radius.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional to make a strong impression.
How to prepare for a job interview at Radius
✨Research the Company
Before your interview, take some time to learn about Radius and its mission in sustainable mobility and technology solutions. Understanding their history and current projects will help you align your answers with their values and demonstrate your genuine interest.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively managed customer relationships in the past. Be ready to discuss how you handle queries and maintain positive interactions, as this will be crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer management skills. Think of scenarios where you've successfully upsold products or resolved customer issues, and be prepared to share these experiences during the interview.
✨Demonstrate Your Initiative
Radius values a proactive approach. Be ready to discuss times when you've taken the initiative to improve processes or customer satisfaction. This will show that you're not just reactive but also forward-thinking, which is essential for driving sales and maintaining relationships.
