At a Glance
- Tasks: Design and optimise voice platforms, ensuring high-quality telephony services.
- Company: Join Radius, a leading tech company in logistics and supply chain.
- Benefits: Enjoy competitive salary, wellness programmes, free breakfast, and gym access.
- Other info: Collaborative workspace with career development opportunities and a focus on inclusivity.
- Why this job: Make a real impact on voice technology and shape the future of communication.
- Qualifications: Degree-level education and strong SIP/VoIP expertise required.
The predicted salary is between 63000 - 77000 £ per year.
We're looking for an experienced Voice Engineer to join our IT Operations team. This role is responsible for the design, implementation, support and continuous improvement of our voice and telephony platforms. You'll play a key role in delivering resilient, secure and high-performing voice services across the business, working with SIP-based communications, contact centre technologies, carrier connectivity, voice infrastructure, call routing and telephony integrations. The key requirement is strong SIP and VoIP expertise and the ability to troubleshoot and optimise complex voice environments. This role is based alongside the team in Crewe, with a hybrid pattern of 3 days per week in the office.
What you'll be doing...
- Design, deploy and maintain enterprise voice and unified communications platforms.
- Manage SIP trunks, Session Border Controllers (SBCs), call routing and dial plans.
- Support cloud telephony platforms, including contact centre solutions.
- Maintain voice platform availability, resilience and performance.
- Investigate and resolve voice-related incidents and service requests.
- Diagnose SIP signalling, media flow and call quality issues.
- Work with telecommunications providers and vendors to resolve carrier issues.
- Perform root cause analysis and implement preventative measures.
- Support voice network requirements, including QoS, firewalls, routing and security.
- Assist with telephony migrations, platform upgrades and transformation projects.
- Support disaster recovery and business continuity requirements for voice services.
- Proactively monitor voice environments and service performance.
- Identify opportunities to improve call quality, reliability and operational efficiency.
- Produce reports on service availability, utilisation and performance metrics.
- Maintain technical documentation, architecture diagrams and operational procedures.
- Develop and maintain voice engineering standards and best practices.
- Support audit, compliance and security requirements relating to voice services.
What we're looking for...
- Educated to degree level with a minimum 2:2 (Lower Second Class Honours).
- Proven experience of enterprise level voice and collaboration platforms and call recording and reporting solutions.
- Strong experience supporting SIP-based voice solutions.
- Knowledge of Microsoft Teams phone including direct routing and Operator Connect.
- Excellent understanding of SIP signalling, RTP and VoIP technologies.
- Experience with Session Border Controllers.
- Knowledge of carrier connectivity, SIP trunking and number management.
- Experience supporting cloud telephony and contact centre platforms.
- Ability to troubleshoot complex voice and call quality issues.
- Strong networking fundamentals including TCP/IP, DNS, DHCP, VLANs, QoS, firewalls and routing.
What you can expect from us...
- Meaningful work: This is an opportunity to take ownership of a business-critical voice environment and play a key role in shaping the future of telephony and contact centre services across the organisation.
- A standout workspace: Based in our offices in Crewe, you'll enjoy modern, collaborative workspaces, complete with café and free onsite gym.
- Career development: Your impact on Radius will be rewarded with the opportunity to progress your career in many directions.
- Rewards and benefits: In addition to a competitive salary, you'll have access to a reward and benefits package which includes: Pension, Life assurance, Employee fuel card scheme, Electric Vehicle scheme, Employee assistance programme, Wellness and healthcare assistance via 'Help@Hand' by Unum, Cycle to work scheme, Free breakfast daily in the office, Free onsite gym access.
About Radius...
Radius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally. Established in 1990, we're trusted by over 470,000 businesses to help them grow and become more productive. With over 3000 colleagues across 5 continents, our people are critical to our success as we develop new innovative products across a growing range of businesses.
Our values...
- Driven: We are ambitious and tenacious.
- Agile: We are quick to adapt to change.
- Innovative: The status quo is there to be challenged.
- Inclusive: We know the value of our customers, partners, suppliers and colleagues.
Diversity, Equality & Inclusion at Radius: Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women's empowerment and mental health, neurodiversity and disability support.
Radius is an equal opportunities employer. We are committed to welcoming people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
Voice Engineer in Newark on Trent employer: Radius Payment Solutions
At Radius, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our state-of-the-art Telematics head office in Crewe. Our commitment to employee growth is evident through tailored development plans and a culture of continuous learning, while our modern workspace features unique amenities like an onsite café and rooftop bar, fostering collaboration and creativity. Join us to make a meaningful impact in the telematics sector, supported by a comprehensive benefits package that prioritises your well-being and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Engineer in Newark on Trent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Radius Payment Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Radius Payment Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Radius Payment Solutions!
✨Direct Apply to Radius Payment Solutions
Let's not forget to apply directly through the Radius Payment Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Voice Engineer in Newark on Trent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Radius Payment Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Radius Payment Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Radius Payment Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
