Job DescriptionWe're looking for an organised, proactive and detail-focused individual to join our IT Service Delivery team as an IT Service Delivery Associate.No previous IT experience is required. We're looking for someone with strong organisational skills, excellent attention to detail and a willingness to learn.This is an ideal opportunity for someone at the beginning of their career, or perhaps looking to move into an IT environment from an administrative, customer service or coordination background.The role sits at the heart of our IT Operations function, helping to ensure colleagues across the business have the equipment, access and support they need to do their jobs effectively.While you'll work closely with internal IT colleagues and external suppliers, this is not a technical role. Instead, you'll focus on coordination, administration, asset management and service delivery activities that keep our IT operations running smoothly.What you'll be doing…You'll support a wide range of day-to-day Service Delivery activities, including:Coordinating IT onboarding and offboarding processes for employeesPreparing and deploying laptops, mobile devices and other equipmentManaging IT assets and maintaining accurate recordsMonitoring stock levels and organising equipmentProcessing purchase orders, invoices and procurement requestsWorking with suppliers to obtain quotations, place orders and track deliveriesCoordinating equipment collections and deliveriesProviding administrative support across the IT Service Delivery functionWhat we're looking forWe're much more interested in your attitude and potential than any previous IT experience.You'll likely be someone who:Has excellent attention to detail and takes pride in getting things rightIs highly organised and able to manage multiple tasks effectivelyCommunicates confidently with colleagues, suppliers and stakeholdersEnjoys problem-solving and finding practical solutionsTakes ownership of tasks and follows them through to completionHas a positive, can-do attitude and enjoys working as part of a teamIs eager to learn, develop and build a long-term careerWe'd welcome applications from early career / graduate candidates, or people with experience in areas such as:AdministrationCustomer serviceRetail or hospitalityOffice support rolesLogistics or coordination positionsWhat you can expect from us…Meaningful workYou’ll be an important contributor to the IT operations that run our entire global business.A standout workspaceBased in our offices in Crewe, you’ll enjoy modern, collaborative workspaces, compete with café and free onsite gym.Career developmentYour impact on Radius will be rewarded with the opportunity to progress your career in many directions.The development of our people has always been a priority for us. We have established a culture of continuous learning and knowledge-sharing which means our colleagues are constantly exposed to new experiences and ways of working.Everyone in Radius, from entry-level to the senior team, has their own personal development plans with clear routes for progression and regular reviews.Over time, people in an IT Service Delivery Associate position could develop into a range of roles, including:IT Service Delivery AnalystIT Service Desk AnalystOther specialist areas within ITOther operational areas outside of ITIf you're looking for an opportunity where you can learn, develop and build valuable experience within a busy IT function, this could be the perfect next step.Rewards and benefitsIn addition to a competitive salary, you’ll have access to a reward and benefits package which includes:PensionLife assuranceEmployee fuel card schemeElectric Vehicle schemeEmployee assistance programmeWellness and healthcare assistance via ‘Help@Hand’ by UnumCycle to work’ schemeFree breakfast daily in the officeFree onsite gym accessAbout Radius…Driving business forwardRadius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally.Established in 1990, we're trusted by over 470,000 businesses to help them grow and become more productive.With over 3000 colleagues across 5 continents, our people are critical to our success as we develop new innovative products across a growing range of businesses.Our values...Driven - We are ambitious and tenacious. We constantly strive for more, we look to the future, and we are already working on what’s next.Agile - We are quick to adapt to change. We stay ahead of market trends and create solutions for the future.Innovative - The status quo is there to be challenged. We are passionate about pushing boundaries and always think bigger.Inclusive - We know the value of our customers, partners, suppliers and colleagues. We encourage inclusivity and work collaboratively.#LI-TB1Additional InformationDiversity, Equality & Inclusion at RadiusOur global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.We also offer:Global Female Health Policy & Female Health ChampionsPregnancy Loss and Fertility Treatment PoliciesEndometriosis Friendly Employer (UK)Women-focused gym & female health eventsMental Health First AidersDisability Confident Committed Employer (Level 1)Race at Work Charter signatoryProud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.Give as you earn scheme (payroll giving) and match fundingNext StepsIf you feel we are a good match for each other, you can apply online now!If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.Note to recruitment agencies:We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.SummaryType: Full-timeFunction: Information TechnologyExperience level: Mid-Senior LevelIndustry: Logistics And Supply Chain
IT Service Delivery Associate employer: Radius Payment Solutions
At Radius, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our state-of-the-art Telematics head office in Crewe. Our commitment to employee growth is evident through tailored development plans and a culture of continuous learning, while our modern workspace features unique amenities like an onsite café and rooftop bar, fostering collaboration and creativity. Join us to make a meaningful impact in the telematics sector, supported by a comprehensive benefits package that prioritises your well-being and career progression.
