Overview
In this role you will manage the in-life customer relationship for Radius’ SME segment, focusing on retention, renewals and upsell opportunities. You will collaborate with networks and internal partners to explain Radius product benefits, support after-sales satisfaction, and use data to inform actions. The position sits in a vibrant Crewe office and reports to the Retentions Manager, contributing to Radius’ growth and customer-centric mission. You will drive cross-team referrals and continuously learn the product portfolio to unlock value for customers and the business. This is a hands-on, impact-driven opportunity to shape customer success in a sustainability-focused tech company.
Pay / Benefits
- 25 days holiday + bank holidays
- Pension plan
- Life assurance
- Electric Vehicle salary sacrifice scheme
- Cycle to work scheme
- Employee assistance programme
Responsibilities
- Make daily calls to aligned customers
- Retain and renew customer contracts
- Upsell into customer accounts
- Drive cross-company referrals
- Develop knowledge of Radius’ product portfolio and explain features/benefits
- Collaborate with key partners across major networks
- Provide after-sales service to ensure customer satisfaction
- Use CRM systems to extract data and keep records updated
- Perform trend analysis on customer data
Key requirements
- 5 GCSE passes
- A-Level or equivalent
- 2+ years in a customer-facing environment (preferably Sales)
- Telecoms industry experience and sector knowledge desirable
- customer-focused
- strong communication
- relationship-building
- CRM systems
- data extraction/analysis
- product knowledge
Account Manager - SME in Crewe employer: Radius Payment Solutions
At Radius, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our state-of-the-art Telematics head office in Crewe. Our commitment to employee growth is evident through tailored development plans and a culture of continuous learning, while our modern workspace features unique amenities like an onsite café and rooftop bar, fostering collaboration and creativity. Join us to make a meaningful impact in the telematics sector, supported by a comprehensive benefits package that prioritises your well-being and career progression.
