Overview
In this role you manage and retain a mid-market account base, focusing on churn reduction and growth through upsell and cross-sell. You will build strong client relationships, collaborate with internal teams, and ensure a great customer experience while upholding profitability. You’ll work from our Crewe office as part of the Mid Market team, contributing to Radius’ sustainability and growth through strategic account stewardship.
Pay / Benefits
- 25 days holiday + bank holidays
- Pension plan
- Life assurance
- Employee fuel card scheme
- Electric Vehicle salary sacrifice scheme
- Cycle to work scheme
Responsibilities
- In-life management of a customer base with personal relationships and opportunity identification
- Maintain churn below 5% within the account base
- Drive cross-selling and product penetration within accounts
- Deliver outstanding customer experience by meeting and exceeding needs
- Manage profitability in line with commercial guidelines
- Coordinate with internal teams and stakeholders to ensure exceptional customer experience
- Keep industry knowledge up-to-date and undertake required training
- Develop proactive review and retention strategies for all customers
- Build and sustain a sustainable upsell pipeline
- Establish long-lasting relationships with clients and key stakeholders
- Maintain a positive, team-oriented and confidential approach
Key requirements
- Telecoms background essential
- 5 GCSE passes
- A-Level or equivalent
- Strong customer focus with retention and upsell experience
- Excellent commercial acumen and ability to maintain margin
- Customer-focused
- Relationship-building
- Team player
- Positive attitude
- Honesty, initiative, flexibility, and confidentiality
Account Manager – Mid Market in Crewe employer: Radius Payment Solutions
At Radius, we pride ourselves on being an exceptional employer, offering a vibrant work culture at our state-of-the-art Telematics head office in Crewe. Our commitment to employee growth is evident through tailored development plans and a culture of continuous learning, while our modern workspace features unique amenities like an onsite café and rooftop bar, fostering collaboration and creativity. Join us to make a meaningful impact in the telematics sector, supported by a comprehensive benefits package that prioritises your well-being and career progression.
